Multifunction icon for user feedback including context information

Patent metadata

Field	Value
Publication number	US-10275115-B2
Application number	US-201514952086-A
Country	US
Kind code	B2
Filing date	Nov 25, 2015
Priority date	Nov 25, 2015
Publication date	Apr 30, 2019
Grant date	Apr 30, 2019

Abstract

A method includes transmitting first data causing a client device to display a webpage including a panel and an action access icon; transmitting second data to the client device causing, in response to a selection of the action access icon, the client device to display multiple action icons within or adjacent to the panel; receiving, from the client device, an indication that one of the multiple action icons was selected; obtaining a context identifier associated with the panel based on the indication; obtaining a user interface configured to allow submitting a developer work item for the context identifier; in response to the indication, transmitting third data to the client device causing the client device to display the user interface; receiving, via the user interface on the client device, the developer work item; and storing the developer work item in association with the context identifier.

First claim

What is claimed is:

1. A method comprising:
transmitting first data to a client device causing the client device to display a webpage, the webpage including a first panel and a first action access icon displayed within or adjacent to the first panel;
transmitting second data to the client device causing, in response to a selection of the first action access icon, the client device to display a plurality of action icons within or adjacent to the first panel;
receiving, from the client device, a first indication that one of the plurality of action icons within or adjacent to the first panel was selected;
obtaining a first context identifier associated with the first panel based on the first indication;
obtaining a first user interface from a plurality of user interfaces, based on which one of the plurality of action icons the first indication indicates was selected, wherein the first user interface is configured to allow submitting a first developer work item for the first context identifier, and the first user interface is further configured to allow reviewing developer work items previously submitted in association with the first context identifier;
in response to the first indication, transmitting third data to the client device causing the client device to display the first user interface;
receiving, via the first user interface on the client device, the first developer work item;
storing the first developer work item in association with the first context identifier;
retrieving first information about a second developer work item previously submitted in association with the first context identifier; and
transmitting fourth data to the client device causing the client device to display the first information in the first user interface.

2. The method of claim 1 , wherein:
the first user interface is configured to allow submitting a vote indicating interest in the second developer work item being completed; and
the method further comprises:
receiving, via the first user interface on the client device, the vote; and
in response to receiving the vote, storing a total number of votes received for the second developer work item.

3. The method of claim 1 , wherein:
the first information includes a completion status for the second developer work item; and
the fourth data causes the client device to display the completion status in the first user interface.

4. The method of claim 1 , wherein:
the first indication indicates that a first action icon included in the plurality of action icons was selected, the first action icon being associated with submitting an idea or suggestion for improving a panel;
the obtaining the first user interface from the plurality of user interfaces is based on the first action icon being associated with the first user interface;
the first user interface is configured to collect details for an idea or suggestion for improving the first panel; and
the receiving the first developer work item includes receiving the details collected via the first user interface.

5. The method of claim 1 , wherein:
the first indication indicates that a first action icon included in the plurality of action icons was selected, the first action icon being associated with submitting a bug report for a panel;
the obtaining the first user interface from the plurality of user interfaces is based on the first action icon being associated with the first user interface;
the first user interface is configured to collect details for a bug report for the first panel; and
the receiving the first developer work item includes receiving the details collected via the first user interface.

6. The method of claim 1 , wherein:
the first indication indicates that a first action icon included in the plurality of action icons was selected, the first action icon being associated with submitting a change that is to be made to the first panel within a specified period of time;
the obtaining the first user interface from the plurality of user interfaces is based on the first action icon being associated with the first user interface;
the first user interface is configured to collect details for a change to be made to the first panel within a specified period of time; and
the receiving the first developer work item includes receiving the details collected via the first user interface.

7. The method of claim 1 , wherein
the plurality of action icons includes a first action icon, a second action icon, and a third action icon; and
the plurality of user interfaces includes:
a second user interface, associated with the first action icon, configured to collect details for an idea or suggestion for improving the first panel;
a third user interface, associated with the second action icon, configured to collect details for a bug for the first panel; and
a fourth user interface, associated with the third action icon, configured to collect details for change to be made to the first panel within a specified period of time.

8. The method of claim 1 , wherein:
the third data further causes the client device to capture a screenshot image of the first panel in response to a selection of a screenshot capture element of the first user interface; and
the receiving the first developer work item includes receiving the screenshot image or an image based on the captured screenshot image.

9. The method of claim 1 , wherein:
the first data further causes the client device to further include in the webpage a second panel and to display a second action access icon within or adjacent to the second panel;
the second data further causes, in response to a selection of the second action access icon, the client device to display the plurality of action icons within or adjacent to the second panel;
wherein the method further comprises:
receiving, from the client device, a second indication that one of the plurality of action icons adjacent to the second panel was selected;
obtaining a second context identifier associated with the second panel based on the second indication;
obtaining a second user interface from the plurality of user interfaces, based on which one of the plurality of action icons the second indication indicates was selected, wherein the second user interface is configured to allow submitting a second developer work item for the second context;
in response to the second indication, transmitting fourth data to the client device causing the client device to display the second user interface;
receiving, via the second user interface on the client device, the second developer work item; and
storing the second developer work item in association with the second context identifier.

10. The method of claim 1 , further comprising:
identifying a first developer from a plurality of developers, based on the first context identifier; and
notifying the first developer that the first developer work item was received.

11. A system comprising:
one or more processors each configured to execute instructions; and
one or more nontransitory storage mediums configured to provide stored instructions to the one or more processors causing the one or more processors to:
transmit first data to a client device causing the client device to display a webpage, the webpage including a first panel and a first action access icon displayed within or adjacent to the first panel;
transmit second data to the client device causing, in response to a selection of the first action access icon, the client device to display a plurality of action icons within or adjacent to the first panel;
receive, from the client device, a first indication that one of the plurality of action icons adjacent to the first panel w

Assignees

• Verizon Patent & Licensing Inc

Inventors

• Velusamy Umashankar
• Pomales Benjamin
• Lopez David M
• Richmond Timothy E
• V Naveenkumar

Classifications

• G06F3/04817 Primary

  using icons (graphical or visual programming using iconic symbols G06F8/34) · CPC title

• G06F3/0482

  Interaction with lists of selectable items, e.g. menus · CPC title