Systems and methods for an integrated interactive response system and mobile device

Patent metadata

Field	Value
Publication number	US-10270907-B2
Application number	US-201816153916-A
Country	US
Kind code	B2
Filing date	Oct 8, 2018
Priority date	Oct 1, 2013
Publication date	Apr 23, 2019
Grant date	Apr 23, 2019

Abstract

System and method for integrated interactive response system and mobile devices are disclosed. According to one embodiment, a method for using an interactive response system with a mobile device may include (1) an application executed on a mobile electronic device initiating contact with an interactive response system for a first provider; (2) the application retrieving a plurality of menus for the interactive response system; (3) the application displaying a first menu comprising a first plurality of options for the interactive response system; (4) receiving a first selected option from one of the first plurality of options; and (5) the application providing the interactive response system with the first selected option.

First claim

I claim:

1. A method for using an interactive response system with a plurality of devices, comprising:
an interactive response system receiving a communication request from a first electronic device;
the interactive response system establishing an interactive menu session with the first electronic device over a first communication channel;
the interactive response system receiving over the first communication channel from the first electronic device a request for the interactive response system to communicate with an interactive menu application on a second electronic device;
the interactive response system communicating a current interactive menu tree level to the interactive menu application on the second electronic device over a second communication channel;
the interactive response system receiving a selection from the interactive menu application from the second electronic device; and
the interactive response system providing a synchronization signal to the second electronic device to synchronize the interactive menu application with the current interactive menu tree level, wherein the first electronic device and the second electronic device are registered to a user.

2. The method of claim 1 , wherein the first communication channel comprises a plain old telephone service network.

3. The method of claim 1 , wherein the selection from the interactive menu comprises at least one Dual-Tone Multi-Frequency signal.

4. The method of claim 1 , wherein the selection from the interactive menu application comprises at least one data packet.

5. The method of claim 1 , further comprising:
authenticating the second electronic device.

6. The method of claim 1 , wherein the second electronic device is a tablet computer.

7. The method of claim 1 , wherein the first communication channel comprises a voice communication channel, and the second communication channel comprises a data communication channel.

8. The method of claim 1 , wherein the interactive menu session is active on both the first electronic device and the second electronic device at the same time.

9. The method of claim 1 , wherein the first communication channel and the second communication channel are the same communication channel.

10. The method of claim 1 , wherein the interactive menu application displays the current interactive menu tree level of the interactive menu session on a display of the second electronic device.

11. The method of claim 1 , wherein the second electronic device communicates with the interactive response system via the first electronic device.

12. The method of claim 1 , further comprising: the interactive response system transfers the interactive response session from the first electronic device to the second electronic device.

13. The method of claim 1 , wherein the first communication further comprises an identifier for the second electronic device, and the interactive response system identifies the second electronic device based on the identifier.

14. The method of claim 1 , further comprising: communicating an identification of a software application comprising the interactive menu for the second electronic device to execute.

15. The method of claim 1 , wherein the selection of at least one menu option is received as part of the interactive menu session.

Assignees

• Jpmorgan Chase Bank Na

Inventors

• Lee Sih

Classifications

• H04M1/72519

  Electricity · mapped topic

• H04M3/493 Primary

  Interactive information services, e.g. directory enquiries {; Arrangements therefor, e.g. interactive voice response [IVR] systems or voice portals} · CPC title

• H04W4/30

  Services specially adapted for particular environments, situations or purposes · CPC title

• H04M2207/18

  wireless networks · CPC title

• H04W4/16

  Communication-related supplementary services, e.g. call-transfer or call-hold · CPC title