Customer engagement platform and portal having multi-media capabilities

Patent metadata

Field	Value
Publication number	US-10250520-B2
Application number	US-201213600086-A
Country	US
Kind code	B2
Filing date	Aug 30, 2012
Priority date	Aug 30, 2011
Publication date	Apr 2, 2019
Grant date	Apr 2, 2019

Abstract

A system for managing a customer engagement portal associated with a site includes a media manager associated with the site and at least one network device associated with the site. The network device and the media manager are in communication to wirelessly transfer streams of media. The network device is configured to output streams of media. The site also has a mobile device associated therewith that is configured to initiate a change in an operating condition of the at least one network device for a location remote from the site. The network device is configured to output the streams of media simultaneously with the operating condition of the network deceive being changed.

First claim

What is claimed is:

1. A system for managing customer engagement, comprising:
a customer engagement portal to be disposed at a site, said customer engagement portal configured to receive inputs, including inputs related to media information;
at least one memory storing instructions;
at least one processor associated with said customer engagement portal and configured to execute the instructions stored in said at least one memory to manage said media information;
a first network device to be disposed at said site and communicatively coupleable with said at least one processor to wirelessly transmit a media stream therebetween, said first network device configured to output said media stream, and said first network device having an operating condition capable of being altered;
a second network device to be disposed at said site and communicatively coupleable with said at least one processor to wirelessly transmit another media stream therebetween, said second network device configured to output said other media stream, and said second network device having another operating condition capable of being altered;
a mobile device associated with said site and configured to initiate a change of at least one of said operating condition of said first network device while said first network device outputs said media stream and said other operating condition of said second network device while said second network device outputs said other media stream; and
a customer engagement platform communicatively couplable with both said customer engagement portal and said mobile device, the customer engagement platform configured to provide the media information based on both a present location of said mobile device relative to said customer engagement portal and a tracked travel pattern of a user associated with the mobile device,
wherein the tracked travel pattern of the user includes a determined frequency of the user being at the site and a previous movement of the user from one location to another location,
wherein said operating condition and said other operating condition are independent of and unrelated to said media stream and said other media stream, and
wherein said customer engagement portal is integrated into one of said first network device or said second network device.

2. The system of claim 1 , wherein said media stream and said other media stream include an audio stream, a video stream, streams, or a combination of an audio stream and a video stream.

3. The system of claim 2 , wherein said audio stream includes music.

4. The system of claim 3 , wherein said first network device and said second network device are configured to output music at a same time.

5. The system of claim 4 , wherein said first network device and said second network device are configured to output the same music at a same time.

6. The system of claim 4 , wherein said first network device and said second network device are configured to output different music at a same time.

7. The system of claim 2 , wherein said first network device and said second network device are configured to output the audio stream that is input from an online streaming source.

8. The system of claim 1 , wherein said first network device and said second network device are each one of or a part of one of the following: a tablet, a smart phone, an energy management system, an energy management device, a personal computer, a consumer electronic device, a media device, a smart utility meter, an advanced metering infrastructure, a smart energy device, an energy display device, a home automation controller, an energy hub, a smart energy gateway, a set-top box, a digital media subscriber system, a cable modem, a broadband communication device, a fiber optic enabled communications device, a media gateway, a home media management system, a media server, a network server, a network storage device, a wireless speaker, a retail energy provider's server, a wholesale energy provider's server, a COOP energy provider's server, a retail business server, a commercial site server, an industrial site server, a multi-residential site server, a temporary lodging server, a hotel server, a motel server, a condominium server, a utility provider's server, which include waste, water, power or combinations thereof, an energy substation, a news media server, a weather server, an advertisement server or service provider, a network radio server or service provider, a network media server or service provider, a music server or server provider, a search engine server or service provider, an information server or service provider, a wireless information network device, a vehicle charging station, a renewable energy production device, a renewable energy control device, an energy storage management system, a smart appliance, an HVAC system, a water pump, a heat pump, a hot water heater, a thermostat (TSTAT), an energy controller, an irrigation system, a lighting system, an alarm system, a smart power outlet, an energy detection device, a garage door opening system or device, a power management device, a power measurement unit (PMU), an air handler, a wireless air damper, a humidity control system, a heat and motion sensing device, a smart power outlet, a switch router, a wireless router, an automobile or transportation device, or a network communication device.

9. The system of claim 1 , wherein said customer engagement portal is configured to allow the user of the mobile device to create play lists of songs to be output by one or more of said first network device and said second network device.

10. The system of claim 1 , wherein said at least one processor executes the instructions stored in said at least one memory to allow for synchronization with said mobile device.

11. The system of claim 1 , wherein at least said first network device and said second network device are configured to output said media stream and said other media stream simultaneously.

12. The system of claim 1 wherein one of said first network device or said second network device is a thermostat and wherein said change of said operating condition includes altering a temperature set point of said thermostat.

13. A system for managing customer engagement, comprising:
a customer engagement portal to be disposed at a site, said customer engagement portal configured to receive multiple inputs, including inputs related to management of media information and management of non-media information that is independent of and unrelated to the media information;
at least one memory storing instructions;
at least one processor associated with said customer engagement portal and configured to execute the instructions stored in said at least one memory to manage the media information;
at least one network device to be disposed at said site and communicatively coupleable with said at least one processor to wirelessly receive streams of media, said at least one network device being configured to output said streams of media, including in response to and related to the media information; and
a mobile device associated with said site and configured to initiate a change in an operating condition of said at least one network device, wherein said change in said operating condition is in response to an input related to non-media information and is independent of and unrelated to said streams of media, said at least one network device being configured to output said streams of media simultaneously while said operating condition of said at least one network device is being changed;
a customer engagement platform communicatively couplable with both said customer engagement portal and said mobile device, th

Assignees

• Imes Kevin R
• Hollister James
• Addison Jarod
• Samsung Electronics Co Ltd

Inventors

• Imes Kevin R
• Hollister James
• Addison Jarod

Classifications

• H04L2012/285

  Generic home appliances, e.g. refrigerators · CPC title

• G06F16/95

  Retrieval from the web · CPC title

• G06F16/435

  Filtering based on additional data, e.g. user or group profiles · CPC title

• H04L2012/2849

  Audio/video appliances · CPC title

• H04L41/0253

  using browsers or web-pages for accessing management information · CPC title