Methods and systems for providing teleconference participant quality feedback

Patent metadata

Field	Value
Publication number	US-10218852-B2
Application number	US-201715441053-A
Country	US
Kind code	B2
Filing date	Feb 23, 2017
Priority date	Feb 23, 2017
Publication date	Feb 26, 2019
Grant date	Feb 26, 2019

Abstract

A method at a computing device includes obtaining time-varying teleconferencing data of a teleconference session with two or more participants, where the teleconferencing data includes one or more of audio data and video data, determining one or more participant quality signals for at least one of the participants based on the teleconferencing data, where at least one of the participant quality signals varies over time; determining for at least one of the participants participant quality metrics based on the participant quality signals; and providing to at least one of the participants information corresponding to the participant quality metrics, where the information is provided in one or more of graphical, textual, and audible form.

First claim

What is claimed is:

1. A method, comprising:
at a computing device with one or more processors and memory storing one or more programs for execution by the one or more processors:
obtaining time-varying teleconferencing data of a teleconference session with two or more participants, wherein the teleconferencing data comprises one or more of audio data and video data;
determining a participant quality signal for a respective participant of the two or more participants based on the teleconferencing data, wherein the participant quality signal varies over time;
determining, for the respective participant, a participant quality metric based on the participant quality signal, wherein the participant quality metric is indicative of an on-call behavior of the respective participant; and
providing, to the respective participant, an indication, based on the participant quality metric, of his or her on-call behavior, wherein the indication comprises:
a first graphical object indicating the behavior of the respective participant over a rolling time window of a predefined time length, wherein the first graphical object is updated in real time; and
a set of one or more second graphical objects, each second graphical object indicating the behavior of the respective participant within a respective past time period of the predefined length.

2. The method of claim 1 , wherein obtaining the time-varying teleconferencing data of the teleconference session comprises obtaining the teleconferencing data in real time during the teleconference session.

3. The method of claim 2 , wherein:
determining the participant quality signal for the respective participant based on the teleconferencing data comprises determining the participant quality signal in real time during the teleconference session; and
determining, for the respective participant, the participant quality metric based on the participant quality signal comprises determining the participant quality metric in real time during the teleconference session.

4. The method of claim 3 , wherein:
providing, to the respective participant, the indication, based on the participant quality metric, of his or her on-call behavior comprises providing the indication in real time during the teleconference session.

5. The method of claim 4 , wherein providing the indication in real time during the teleconference session comprises providing to the respective participant a prompt to adjust his or her behavior.

6. The method of claim 4 , wherein providing the indication in real time during the teleconference session comprises providing a participant quality metrics user interface during the teleconference session, wherein the participant quality metrics user interface is configured to be displayed during the teleconference session concurrently with a teleconference user interface, and the indication is configured to be displayed in the participant quality metrics user interface.

7. The method of claim 1 , including providing, to the respective participant, a plurality of indicia corresponding to a plurality of distinct on-call behaviors, selected from the group consisting of:
the respective participant interrupting another one of the participants;
interruptions by the respective participant of other participants;
whether the respective participant is centered in a video view of the teleconference session; and
relative speaking contributions by the participants by time period within the teleconference session.

8. A computing device, comprising:
one or more processors; and
memory storing one or more programs to be executed by the one or more processors, the one or more programs comprising instructions for:
obtaining time-varying teleconferencing data of a teleconference session with two or more participants, wherein the teleconferencing data comprises one or more of audio data and video data;
determining a participant quality signal for a respective participant of the two or more participants based on the teleconferencing data, wherein the participant quality signal varies over time;
determining, for the respective participant, a participant quality metric based on the participant quality signal, wherein the participant quality metric is indicative of an on-call behavior of the respective participant; and
providing, to the respective participant, an indication, based on the participant quality metric, of his or her on-call behavior, wherein the indication comprises:
a first graphical object indicating the behavior of the respective participant over a rolling time window of a predefined time length, wherein the first graphical object is updated in real time; and
a set of one or more second graphical objects, each second graphical object indicating the behavior of the respective participant within a respective past time period of the predefined length.

9. The device of claim 8 , further comprising instructions for indexing the participant quality signal to corresponding times in the teleconference session.

10. The device of claim 9 , further comprising instructions for providing the indication in accordance with the indexing.

11. The device of claim 8 , further comprising instructions for providing the indication after the teleconference session has ended.

12. The device of claim 11 , further comprising instructions for providing a participant quality summary user interface for the teleconference session, wherein the indication is configured to be displayed in the participant quality summary user interface.

13. The device of claim 12 , wherein the participant quality summary user interface comprises a content player user interface, wherein the content player user interface is configured to play back the audio data and/or video data of the teleconference session and to display the indication along with the audio data and/or video data.

14. The computing device of claim 8 , the one or more programs comprising instructions for providing, to the respective participant, a plurality of indicia corresponding to a plurality of distinct on-call behaviors, selected from the group consisting of:
the respective participant interrupting another one of the participants;
interruptions by the respective participant of other participants;
whether the respective participant is centered in a video view of the teleconference session; and
relative speaking contributions by the participants by time period within the teleconference session.

15. A non-transitory computer readable storage medium storing one or more programs, the one or more programs comprising instructions, which, when executed by a computing device with one or more processors, cause the computing device to perform operations comprising:
obtaining time-varying teleconferencing data of a teleconference session with two or more participants, wherein the teleconferencing data comprises one or more of audio data and video data;
determining a participant quality signal for a respective participant of the two or more participants based on the teleconferencing data, wherein the participant quality signal varies over time;
determining, for the respective participant, a participant quality metric based on the participant quality signal, wherein the participant quality metric is indicative of an on-call behavior of the respective participant; and
providing, to the respective participant, an indication, based on the participant quality metric, of his or her on-call behavior, wherein the indication comprises:
a first graphical object indicating the behavior of the respective participant over a rolling time window of a predefined time length

Assignees

• Fuji Xerox Co Ltd

Inventors

• Lee Matthew
• Carter Scott
• Faucett Heather Ashley

Classifications

• G06K9/00597

  Physics · mapped topic

• H04M2203/303

  Marking · CPC title

• H04M2203/305

  Recording playback features, e.g. increased speed · CPC title

• H04M3/563 Primary

  User guidance or feature selection · CPC title

• H04M2201/50

  Telephonic communication in combination with video communication · CPC title