Selecting a messaging protocol for transmitting data in connection with a location-based service

Patent metadata

Field	Value
Publication number	US-10212536-B2
Application number	US-201514796309-A
Country	US
Kind code	B2
Filing date	Jul 10, 2015
Priority date	Jul 10, 2015
Publication date	Feb 19, 2019
Grant date	Feb 19, 2019

Abstract

A system can receive a request for a transport service from a first device. The request can include a user identifier associated with a first user of the first device, contact information associated with a second user, and a pickup location information. The system can make a determination whether a user account associated with the second user is stored in a user database using the contact information in the request. Based on the determination, the system can select a messaging protocol to transmit data to a second device associated with the contact information. The system can transmit a message corresponding to the transport service to the second device using the selected messaging protocol.

First claim

What is being claimed is:

1. A method of generating and transmitting data, the method being performed by one or more processors of a computing system and comprising:
receiving, from a first computing device, a request for a transport service, the request including (i) a user identifier for a first user of the first computing device, (ii) a location of the first user and (iii) a pickup location;
based on the first computing device determining that a distance between the location of the first user and the pickup location exceeds a predetermined threshold, receiving contact information for a second user from the first computing device;
searching a user database to make a determination as to whether a user account corresponding to the contact information for the second user is stored in the user database;
based on the determination, selecting a messaging protocol to transmit data to a second computing device associated with the contact information; and
transmitting, from the computing system, a message corresponding to the transport service to the second computing device using the selected messaging protocol.

2. The method of claim 1 , further comprising:
generating a record associated with the transport service, the record including the user identifier associated with the first user;
wherein when the user account for the second user is stored in the user database, the record includes a second user identifier for the second user.

3. The method of claim 1 , wherein textual content included in the message is also based on the determination.

4. The method of claim 1 , further comprising:
arranging the transport service to be provided by a driver based on the pickup location;
wherein the message is transmitted to the second computing device after the transport service is arranged, and wherein the message includes textual content that identifies the first user.

5. The method of claim 4 , wherein when the user account for the second user is determined to not be stored in the user database, the message also includes (i) textual content that identifies the driver and a vehicle of the driver, and (ii) a link to a web page to view a status of the transport service.

6. The method of claim 4 , further comprising:
transmitting, from the computing system, data corresponding to the transport service to the first computing device after the transport service is arranged.

7. The method of claim 1 , wherein the selected messaging protocol corresponds to one of (i) a text message protocol, (ii) a multimedia message protocol, (iii) an electronic mail protocol, or (iv) a push notification protocol.

8. The method of claim 7 , wherein when the user account for the second user is determined to be stored in the user database, the selected messaging protocol corresponds to the push notification protocol, and wherein the message, when selected by the second user on the second computing device, causes a designated application to be launched on the second computing device and causes information about the transport service to be displayed by the designated application.

9. The method of claim 1 , wherein the first device prompts the first user to input the contact information for the second user in response to determining that the distance between the location of the first user and the pickup location exceeds the predetermined threshold.

10. A non-transitory computer-readable medium storing instructions that, when executed by one or more processors of a computing system, cause the computing system to:
receive, from a first computing device, a request for a transport service, the request including (i) a user identifier for a first user of the first computing device, (ii) a location of the first user and (iii) a pickup location;
based on the first computing device determining that a distance between the location of the first user and the pickup location exceeds a predetermined threshold, receive contact information for a second user from the first computing device;
search a user database to make a determination as to whether a user account corresponding to the contact information for the second user is stored in the user database;
based on the determination, select a messaging protocol to transmit data to a second computing device associated with the contact information; and
transmit, from the computing system, a message corresponding to the transport service to the second computing device using the selected messaging protocol.

11. The non-transitory computer-readable medium of claim 10 , wherein the instructions further cause the computing system to:
generate a record associated with the transport service, the record including the user identifier associated with the first user;
wherein when the user account for the second user is stored in the user database, the record includes a second user identifier for the second user.

12. The non-transitory computer-readable medium of claim 10 , wherein textual content included in the message is also based on the determination.

13. The non-transitory computer-readable medium of claim 10 , wherein the instructions further cause the computing system to:
arrange the transport service to be provided by a driver based on the pickup location;
wherein the message is transmitted to the second computing device after the transport service is arranged, and wherein the message includes textual content that identifies the first user.

14. The non-transitory computer-readable medium of claim 13 , wherein when the user account for the second user is determined to not be stored in the user database, the message also includes (i) textual content that identifies the driver and a vehicle of the driver, and (ii) a link to a web page to view a status of the transport service.

15. The non-transitory computer-readable medium of claim 13 , wherein the instructions further cause the computing system to:
transmit, from the computing system, data corresponding to the transport service to the first computing device after the transport service is arranged.

16. The non-transitory computer-readable medium of claim 10 , wherein the selected messaging protocol corresponds to one of (i) a text message protocol, (ii) a multimedia message protocol, (iii) an electronic mail protocol, or (iv) a push notification protocol.

17. The non-transitory computer-readable medium of claim 16 , wherein when the user account for the second user is determined to be stored in the user database, the selected messaging protocol corresponds to the push notification protocol, and wherein the message, when selected by the second user on the second computing device, causes a designated application to be launched on the second computing device and causes information about the transport service to be displayed by the designated application.

18. The non-transitory computer-readable medium of claim 10 , wherein the first device prompts the first user to input the contact information for the second user in response to determining that the distance between the location of the first user and the pickup location exceeds the predetermined threshold.

19. A computing system, comprising:
one or more communication interfaces;
one or more processors coupled to the one or more communication interfaces; and
one or more memory resources storing instructions that, when executed by the one or more processors, causes the computing system to:
receive, from a first computing device, a request for a transport service, the request including (i) a user identifier for a first user of the first

Assignees

• Uber Technologies Inc

Inventors

• Chheda Deepti
• Cobb Nicholas
• Noffsinger Adam
• Aggarwal Nikunj
• Fong Vincent
• Narducci Iv Domenic Anthony
• Haque Osman
• Neurgaonkar Ashwin

Classifications

• H04L51/066

  Format adaptation, e.g. format conversion or compression · CPC title

• G06Q10/02

  Reservations, e.g. for tickets, services or events · CPC title

• G08G1/202

  Dispatching vehicles on the basis of a location, e.g. taxi dispatching · CPC title

• H04W4/029 Primary

  Location-based management or tracking services · CPC title

• H04L67/306

  User profiles · CPC title