Context based communication management

Patent metadata

Field	Value
Publication number	US-10158730-B2
Application number	US-201314066833-A
Country	US
Kind code	B2
Filing date	Oct 30, 2013
Priority date	Oct 30, 2013
Publication date	Dec 18, 2018
Grant date	Dec 18, 2018

Abstract

Methods and computer-readable media for providing a recommendation and for rerouting calls are disclosed. For example, a method detects updated status information regarding a contact of a user and determines whether the updated status information signifies an event of interest. When the updated information is determined to signify an event of interest, the method provides to a device of the user a recommendation that the user should communicate with the contact. The recommendation includes an indication of the event of interest.

First claim

What is claimed is:

1. A method for providing a recommendation, the method comprising:
detecting, by a processor deployed in a telecommunication service provider network, updated status information regarding a contact of a user, wherein the contact comprises an individual or an organization with a relationship with the user, wherein the updated status information comprises a plurality of communications from other users to the contact, wherein the plurality of communications comprises social network messages on a subject based on a detected keyword;
determining, by the processor, whether the updated status information signifies an event of interest, wherein the updated status information is determined to signify the event of interest when a number of the plurality of communications from the other users to the contact exceeds a first threshold;
determining, by the processor, a suggested identity to be used in communicating with the contact, wherein the suggested identity is determined from historical communication records of the user having successfully communicated with the contact using the suggested identity; and
providing, by the processor to a device of the user, the recommendation that the user should communicate with the contact when the updated status information is determined to signify the event of interest, wherein the recommendation includes an indication of the event of interest, wherein the recommendation is to be presented on a display of the device of the user, wherein the recommendation further includes the suggested identity to use to communicate with the contact, wherein the suggested identity is selected from a plurality of identities that the user is able to use in communicating with the contact, wherein the suggested identity comprises at least one of: one of a plurality of email addresses of the user, or one of a plurality of phone numbers of the user.

2. The method of claim 1 , wherein the updated status information further comprises:
a duration of time since the user last communicated with the contact, wherein the updated status information is determined to signify the event of interest when the duration of time exceeds a second threshold.

3. The method of claim 1 , wherein the updated status information further comprises:
a duration of time since the contact made a request to the user, where the user has not yet replied to the request, wherein the updated status information is determined to signify the event of interest when the duration of time exceeds a second threshold.

4. The method of claim 1 , wherein the updated status information further comprises:
a location of the contact, wherein the updated status information is determined to signify the event of interest when the location is proximate to the user.

5. The method of claim 1 , wherein the updated status information is obtained from at least one of the historical communication records, each of the historical communication records comprising at least one of:
a social network activity record; or
a call detail record of a communication network.

6. The method of claim 1 , wherein the recommendation is based upon relationship information associated with the user and the contact.

7. The method of claim 1 , wherein the recommendation further includes:
a suggested time to communicate with the contact, wherein the suggested time is selected based upon an availability of the contact using the suggested identity.

8. The method of claim 1 , further comprising:
obtaining relationship data of the user, the relationship data including information regarding an extent of communication between the user and each of a plurality of contacts of the user;
generating a relationship graph connecting the user to the plurality of contacts; and
monitoring updated status information of the plurality of contacts.

9. The method of claim 8 , wherein the relationship data is obtained from social network data of the user.

10. The method of claim 8 , wherein the relationship data is obtained from call detail record data of the user.

11. The method of claim 8 , wherein the relationship data is obtained from a contact list of the user.

12. A computer-readable storage device storing instructions which, when executed by a processor deployed in a telecommunication service provider network, cause the processor to perform operations for providing a recommendation, the operations comprising:
detecting updated status information regarding a contact of a user, wherein the contact comprises an individual or an organization with a relationship with the user, wherein the updated status information comprises a plurality of communications from other users to the contact, wherein the plurality of communications comprises social network messages on a subject based on a detected keyword;
determining whether the updated status information signifies an event of interest, wherein the updated status information is determined to signify the event of interest when a number of the plurality of communications from the other users to the contact exceeds a threshold;
determining a suggested identity to be used in communicating with the contact, wherein the suggested identity is determined from historical communication records of the user having successfully communicated with the contact using the suggested identity; and
providing, to a device of the user, the recommendation that the user should communicate with the contact when the updated status information is determined to signify the event of interest, wherein the recommendation includes an indication of the event of interest, wherein the recommendation is to be presented on a display of the device of the user, wherein the recommendation further includes the suggested identity to use to communicate with the contact, wherein the suggested identity is selected from a plurality of identities that the user is able to use in communicating with the contact, wherein the suggested identity comprises at least one of: one of a plurality of email addresses of the user, or one of a plurality of phone numbers of the user.

13. The computer-readable storage device of claim 12 , wherein the updated status information further comprises:
a duration of time since the user last communicated with the contact, wherein the updated status information is determined to signify the event of interest when the duration of time exceeds a second threshold.

14. The computer-readable storage device of claim 12 , wherein the updated status information further comprises:
a duration of time since the contact made a request to the user, where the user has not yet replied to the request, wherein the updated status information is determined to signify the event of interest when the duration of time exceeds a second threshold.

15. The computer-readable storage device of claim 12 , wherein the updated status information further comprises:
a location of the contact, wherein the updated status information is determined to signify the event of interest when the location is proximate to the user.

16. The computer-readable storage device of claim 12 , wherein the updated status information is obtained from at least one of the historical communication records, each of the historical communication records comprising at least one of:
a social network activity record; or
a call detail record of a communication network.

17. The computer-readable storage device of claim 12 , wherein the recommendation is based upon relationship information associated with the user and the contact.

18. The computer-readable st

Assignees

• At & T Ip I Lp

Inventors

• Johnson Jeffrey Paul
• Pearson Larry B
• Pratt James H
• Wohlert Randolph

Classifications

• H04L67/306 Primary

  User profiles · CPC title

• H04L67/22 Primary

  Electricity · mapped topic

• H04L67/18

  Electricity · mapped topic

• H04L67/52

  specially adapted for the location of the user terminal · CPC title

• H04L67/535 Primary

  Tracking the activity of the user (network monitoring arrangements H04L43/00; recording of computer activity G06F11/34) · CPC title