Systems and methods of diagnosing down-layer performance problems via multi-stream performance patternization

Patent metadata

Field	Value
Publication number	US-10142391-B1
Application number	US-201615081104-A
Country	US
Kind code	B1
Filing date	Mar 25, 2016
Priority date	Mar 25, 2016
Publication date	Nov 27, 2018
Grant date	Nov 27, 2018

Abstract

In one embodiment, a method includes retrieving a time-based performance pattern of virtual meetings previously mediated by a communications platform executing in a computing environment, wherein the computing environment comprises a plurality of resources. The method further includes determining, from the time-based performance pattern, at least one virtual-meeting attribute associated with relatively poor virtual-meeting performance. Also, the method includes determining a performance relationship between the at least one virtual-meeting attribute and a particular resource of the computing environment. In addition, the method includes generalizing the performance relationship to overall, non-meeting-specific performance of the particular resource.

First claim

What is claimed is:

1. A method of diagnosing transient down-layer performance problems using virtual-meeting performance data, comprising, by a computer system:
generating a time-based performance pattern of a plurality of virtual meetings of a communications platform executing in a computing environment, wherein the computing environment comprises a plurality of down-layer infrastructural resources that support meeting services of the communications platform and non-meeting services of other components of the computing environment;
determining, from the time-based performance pattern, at least one virtual-meeting attribute associated with relatively poor virtual-meeting performance as indicated by measured media-stream quality for the plurality of virtual meetings;
identifying virtual meetings, of the plurality of virtual meetings of the time-based performance pattern, that have the at least one virtual-meeting attribute associated with relatively poor virtual-meeting performance;
correlating, based at least partly on stored metadata, at least a subset of the identified virtual meetings to a particular down-layer infrastructural resource, of the plurality of down-layer infrastructural resources, that is at least partially responsible for executing each virtual meeting of the at least a subset;
examining a performance metric of the correlated at least a subset of virtual meetings that is illustrative of an infrastructural problem which is broader than the communications platform;
identifying a transient down-layer performance problem related to the particular down-layer infrastructural resource responsive to the examined performance metric satisfying a threshold; and
reporting the transient down-layer performance problem.

2. The method of claim 1 , comprising generating a performance diagnostic in relation to the particular down-layer infrastructural resource.

3. The method of claim 1 , comprising, prior to the identifying virtual meetings, correlating the plurality of virtual meetings of the time-based performance pattern to down-layer infrastructural resources of the plurality of down-layer infrastructural resources that are responsible executing the plurality of virtual meetings.

4. The method of claim 1 , wherein the examined performance metric comprises information related to network latency.

5. The method of claim 1 , wherein the at least one virtual-meeting attribute comprises a combination of virtual-meeting attributes.

6. The method of claim 1 , wherein the at least one virtual-meeting attribute comprises a combination of a virtual-meeting participant and a recurring time interval.

7. The method of claim 1 , comprising validating an infrastructure-level significance of the relatively poor virtual-meeting performance based at least partly on the examining.

8. An information handling system comprising a processor and memory, wherein the processor and memory in combination are operable to implement a method comprising:
generating a time-based performance pattern of a plurality of virtual meetings of a communications platform executing in a computing environment, wherein the computing environment comprises a plurality of down-layer infrastructural resources that support meeting services of the communications platform and non-meeting services of other components of the computing environment;
determining, from the time-based performance pattern, at least one virtual-meeting attribute associated with relatively poor virtual-meeting performance as indicated by measured media-stream quality for the plurality of virtual meetings;
identifying virtual meetings, of the plurality of virtual meetings of the time-based performance pattern, that have the at least one virtual-meeting attribute associated with relatively poor virtual-meeting performance;
correlating, based at least partly on stored metadata, at least a subset of the identified virtual meetings to a particular down-layer infrastructural resource, of the plurality of down-layer infrastructural resources, that is at least partially responsible for executing each virtual meeting of the at least a subset;
examining a performance metric of the correlated at least a subset of virtual meetings that is illustrative of an infrastructural problem which is broader than the communications platform;
identifying a transient down-layer performance problem related to the particular down-layer infrastructural resource responsive to the examined performance metric satisfying a threshold; and
reporting the transient down-layer performance problem.

9. The information handling system of claim 8 , the method comprising generating a performance diagnostic in relation to the particular down-layer infrastructural resource.

10. The information handling system of claim 8 , the method comprising, prior to the identifying virtual meetings, correlating the plurality of virtual meetings of the time-based performance pattern to down-layer infrastructural resources of the plurality of down-layer infrastructural resources that are responsible executing the plurality of virtual meetings.

11. The information handling system of claim 8 , wherein the examined performance metric comprises information related to network latency.

12. The information handling system of claim 8 , wherein the at least one virtual-meeting attribute comprises a combination of virtual-meeting attributes.

13. The information handling system of claim 8 , wherein the at least one virtual-meeting attribute comprises a combination of a virtual-meeting participant and a recurring time interval.

14. The information handling system of claim 8 , the method comprising validating an infrastructure-level significance of the relatively poor virtual-meeting performance based at least partly on the examining.

15. A computer-program product comprising a non-transitory computer-usable medium having computer-readable program code embodied therein, the computer-readable program code adapted to be executed to implement a method comprising:
generating a time-based performance pattern of a plurality of virtual meetings of a communications platform executing in a computing environment, wherein the computing environment comprises a plurality of down-layer infrastructural resources that support meeting services of the communications platform and non-meeting services of other components of the computing environment;
determining, from the time-based performance pattern, at least one virtual-meeting attribute associated with relatively poor virtual-meeting performance as indicated by measured media-stream quality for the plurality of virtual meetings;
identifying virtual meetings, of the plurality of virtual meetings of the time-based performance pattern, that have the at least one virtual-meeting attribute associated with relatively poor virtual-meeting performance;
correlating, based at least partly on stored metadata, at least a subset of the identified virtual meetings to a particular down-layer infrastructural resource, of the plurality of down-layer infrastructural resources, that is at least partially responsible for executing each virtual meeting of the at least a subset;
examining a performance metric of the correlated at least a subset of virtual meetings that is illustrative of an infrastructural problem which is broader than the communications platform;
identifying a transient down-layer performance problem related to the particular down-layer infrastructural resource responsive to the examined performance metric satisfying a threshold; and
reporting the transient down-layer performance problem.

16. The co

Assignees

• Dell Software Inc
• Quest Software Inc

Inventors

• Brisebois Michel Albert
• Johnstone Curtis T
• Goyal Sawan

Classifications

• H04L43/10

  Active monitoring, e.g. heartbeat, ping or trace-route · CPC title

• H04L41/5035

  Electricity · mapped topic

• H04L65/4007

  Electricity · mapped topic

• H04L47/801

  Real time traffic · CPC title

• H04L65/80 Primary

  Responding to QoS · CPC title