Display dependent analytics

Patent metadata

Field	Value
Publication number	US-10135995-B1
Application number	US-201815943520-A
Country	US
Kind code	B1
Filing date	Apr 2, 2018
Priority date	Dec 17, 2015
Publication date	Nov 20, 2018
Grant date	Nov 20, 2018

Abstract

Apparatus and methods are disclosed for display dependent analysis of call data in an IBPX. In an example embodiment, an apparatus communicatively coupled to an IPBX server is configured to route VoIP calls in the IPBX. An interface circuit is configured to selected parameters of interest based on capabilities of a set of devices and generate subscription requests to subscribe the devices to the parameters of interest. A first processing circuit is configured to generate call summary metrics from call event messages for calls routed by the IPBX server. A second processing circuit subscribes a device identified in the subscription request to the selected set of parameters of interest identified in the subscription request. The second processing circuit evaluates call summary metrics for each parameter of interest subscribed to by the devices and provides results of the evaluation to devices that are subscribed to the parameter of interest.

First claim

What is claimed is:

1. An apparatus comprising:
at least one communications circuit configured and arranged to provide device-specific analytics data for display on a set of communications devices, by:
providing an application to a communications device of the set of communications devices each of which includes communications circuitry configured for communicating over a network, the application including executable instructions to detect display capabilities of the communications devices;
receiving data messages from the communications device indicating an identifier of the communications device and display capabilities of the communications device;
generating a subscription request configured to subscribe the communications device to a set of parameters of interest, the subscription request and associated set of parameters of interest corresponding to analytics data specified in connection with the subscription;
processing data concerning communications routed to or from the communications device and generating summary metrics based on summaries or analysis of the communications routed to or from the communications device, the summary metrics characterizing quantifiable aspects of the routed communications;
generating and providing alerts to the communications device identified in the subscription request in response to the summary metrics satisfying a set of criteria specified in the subscription;
transmitting to a display device associated with the communications device, the summary metrics for display of parameters relevant to the communications routed via the communications device; and
positioning or adjusting a size of user interface components displayed on the communications device based on the display capabilities of the communications device.

2. The apparatus of claim 1 , wherein the at least one communications circuit is configured and arranged to provide device-specific analytics data for display on a set of communications devices, by reformatting the summary metrics provided to each communications device based on the display capabilities of the respective device.

3. The apparatus of claim 1 , wherein the at least one communications circuit is configured and arranged to provide device-specific analytics data for display on a set of communications devices, by adjusting an order, number, or size of analytic components from the summary metrics that are provided to the communications device, based on the display capabilities of the respective communications device.

4. The apparatus of claim 1 , wherein the at least one communications circuit is configured and arranged to provide device-specific analytics data for display on a set of communications devices, by analyzing call or data metrics associated with the routed communications as indicated in the subscription requests.

5. The apparatus of claim 1 , wherein the at least one communications circuit is configured and arranged to provide device-specific analytics data for display on a set of communications devices, by positioning or adjusting a size of the user interface components based on at least one of resolution, size, and type of display of the communications device.

6. The apparatus of claim 1 , wherein the summary metrics indicate various statistics characterizing the routed communications or end-user participation.

7. The apparatus of claim 1 , wherein the summary metrics indicate call data for participants of the routed communications, including call timing and at least one of the following: a number of incoming calls, a number of outgoing calls, a number of answered calls, a number of missed calls, a number of abandoned calls, average call time, average time to answer, and average on-hold time.

8. The apparatus of claim 1 , wherein the display capabilities of the communications device include at least one of a screen size, a refresh rate, a screen resolution, and a communication bandwidth of the communications device.

Assignees

• 8X8 Inc
• 8×8 Inc

Inventors

• Liu Zhishen
• Zhao Qing

Classifications

• H04L43/0817

  by checking functioning · CPC title

• H04L43/045

  for graphical visualisation of monitoring data · CPC title

• H04M7/0084 Primary

  Network monitoring; Error detection; Error recovery; Network testing · CPC title

• H04M7/009

  in systems involving PBX or KTS networks · CPC title

• H04L65/1053

  IP private branch exchange [PBX] functionality entities or arrangements (circuit switched PBXs H04M3/00) · CPC title