Service cloud console

Patent metadata

Field	Value
Publication number	US-10101883-B2
Application number	US-201414520217-A
Country	US
Kind code	B2
Filing date	Oct 21, 2014
Priority date	Mar 12, 2010
Publication date	Oct 16, 2018
Grant date	Oct 16, 2018

Abstract

Disclosed are methods, systems, and computer program products for providing cross-domain communication via a user interface provided in a web browser. One or more servers of a database system receive an indication of a first event message sent from a second user interface component to a first user interface component of the user interface, the first event message comprising a request to perform a first operation. The one or more servers identify a first one or more trusted data network domains for a first application displayed in the first user interface component. The one or more servers determine that the first one or more trusted data network domains comprise a second data network domain for a third party application displayed in the second user interface component. The one or more servers determine that the first operation is a safe operation and perform the first operation.

First claim

What is claimed is:

1. A system comprising:
a database system associated with a first application accessible from a first data network domain, the database system accessible by a client machine capable of displaying a user interface comprising a first user interface component for the first application and a second user interface component for a second application accessible from a second data network domain, the first and second user interface components configured to display data associated with database records stored in a database associated with the database system; and
database system software stored on a non-transitory computer-readable medium for execution by one or more processors, the database system software configurable to cause:
processing an indication of a first event message sent from the second user interface component to the first user interface component via a communication channel between the second user interface component and the first user interface component, the first event message comprising a request to perform a first operation comprising displaying data stored in a designated one of the database records;
identifying, for the first application, a first one or more data network domains designated as trusted;
determining that the first one or more trusted data network domains comprises the second data network domain;
determining that the first operation is a safe operation by at least:
determining that the first operation does not comprise manipulation of the data stored in the designated database record, and
determining that the first operation comprises changing an appearance of the user interface; and

responsive to determining that the first one or more trusted data network domains comprises the second data network domain and determining that the first operation is a safe operation, permitting performance of the first operation.

2. The system of claim 1 , wherein the first user interface component is configured to display information stored in one or more of the database records.

3. The system of claim 2 , wherein the database is a shared database accessible to a plurality of users.

4. The system of claim 2 , wherein the second user interface component is configured to display one or more links identifying one or more of the database records.

5. The system of claim 4 , wherein the first operation comprises displaying in the first user interface component a primary tab configured to display information associated with a first database record identified by one of the one or more links.

6. The system of claim 1 , wherein one or more of the processing, identifying, determining, and permitting are performed without reloading the first and second user interface components.

7. The system of claim 1 , wherein one or more of the processing, identifying, determining, and permitting are performed without communication between the client machine and the database system.

8. The system of claim 1 , wherein the first event message is a JavaScript message.

9. The system of claim 1 , wherein the user interface provides an on-demand call center service available to a plurality of organizations in communication with the database system, and wherein the client machine is associated with one of the organizations.

10. The system of claim 1 , the database system software further configurable to cause:
processing an indication of a second event message sent from the first user interface component to the second user interface component, the second event message comprising a request to perform a second operation;
identifying a second one or more trusted data network domains for the second application, the second one or more trusted data network domains being different from the first one or more trusted data network domains;
determining that the second one or more trusted data network domains comprises the first data network domain; and
performing the second operation.

11. A computer-implemented method comprising:
causing display at a client machine of a user interface comprising a first user interface component for a first application accessible from a first data network domain and a second user interface component for a second application accessible from a second data network domain, the first and second user interface components configured to display data associated with database records stored in a database associated with a database system;
receiving, at one or more servers of the database system from the client machine, an indication of a first event message sent from the second user interface component to the first user interface component via a communication channel between the second user interface component and the first user interface component, the first event message comprising a request to perform a first operation comprising displaying data stored in a designated one of the database records;
identifying, at the one or more servers and for the first application, a first one or more data network domains designated as trusted;
determining, at the one or more servers, that the first one or more trusted data network domains comprises the second data network domain;
determining that the first operation is a safe operation by at least:
determining that the first operation does not comprise manipulation of the data stored in the designated database record, and
determining that the first operation comprises changing an appearance of the user interface; and

responsive to determining that the first one or more trusted data network domains comprises the second data network domain and determining that the first operation is a safe operation, causing the first operation to be performed.

12. The method of claim 11 , wherein the first user interface component is configured to display information stored in one or more of the database records.

13. The method of claim 12 , wherein the database is a shared database accessible to a plurality of users.

14. The method of claim 12 , wherein the second user interface component is configured to display one or more links identifying one or more of the database records.

15. A computer program product comprising computer-readable program code to be executed by one or more processors when retrieved from a non-transitory computer-readable medium, the program code comprising instructions configured to cause:
providing data for displaying a user interface at a device, the user interface comprising a first user interface component for a first application accessible from a first data network domain and a second user interface component for a second application accessible from a second data network domain, the first and second user interface components configured to display data associated with database records stored in a database associated with a database system;
processing an indication of a first event message sent from the second user interface component to the first user interface component via a communication channel between the second user interface component and the first user interface component, the first event message comprising a request to perform a first operation comprising displaying data of a designated one of the database records;
identifying, for the first application, a first one or more data network domains designated as trusted;
determining that the first one or more trusted data network domains comprises the second data network domain;
determining that the first operation is a safe operation by at least:
determining that the first operation does not comprise manipulation of the data stored in the designated database record, and
determ

Assignees

• Salesforce Com Inc

Inventors

• Casalaina Marco
• Ellis Jason
• Yung David
• Fu Luke
• Wulff Eric
• Gulabrani Chitra
• Thavisomboon Sutthipong
• Doan Natalie
• Weiss Steve

Classifications

• G06F3/0483

  Interaction with page-structured environments, e.g. book metaphor · CPC title

• G06F16/9577

  Optimising the visualization of content, e.g. distillation of HTML documents · CPC title

• H04M3/5183

  Call or contact centers with computer-telephony arrangements · CPC title

• H04L41/5061

  characterised by the interaction between service providers and their network customers, e.g. customer relationship management · CPC title

• G06F16/24575

  using context · CPC title