Automated analysis system and method

Patent metadata

Field	Value
Publication number	US-10095504-B1
Application number	US-201615199227-A
Country	US
Kind code	B1
Filing date	Jun 30, 2016
Priority date	Jun 30, 2016
Publication date	Oct 9, 2018
Grant date	Oct 9, 2018

Abstract

A method, computer program product, and computing system for receiving telemetry data from a remote storage system. The telemetry data is analyzed to identify one or more issues with the remote storage system. One or more solutions are provided to the remote storage system based, at least in part, upon the one or more issues.

First claim

What is claimed is:

1. A computer-implemented method, executed on a computing system, comprising:
receiving telemetry data from a remote storage system;
analyzing the telemetry data to identify one or more issues with the remote storage system including analyzing one or more hardware components of the remote storage system for possible firmware upgrades and analyzing data associated with physical characteristics of one or more storage targets of the remote storage system;
identifying one or more failing storage targets based upon, at least in part, the analysis of the data associated with the physical characteristics of one or more storage targets of the remote storage system and pre-defined acceptable storage target physical characteristic data;
providing one or more solutions to the remote storage system based, at least in part, upon the one or more issues; and
automatically installing one or more firmware upgrades on the remote storage system in response to the one or more solutions provided to the remote storage system.

2. The computer-implemented method of claim 1 further comprising:
gathering the telemetry data on the remote storage system.

3. The computer-implemented method of claim 1 wherein providing one or more solutions to the remote storage system includes one or more of:
installing one or more software upgrades on the remote storage system;
providing one or more recommendations to an administrator of the remote storage system; and
providing one or more incentives to the administrator of the remote storage system.

4. The computer-implemented method of claim 1 wherein analyzing the telemetry data to identify one or more issues with the remote storage system includes:
analyzing one or more software components of the remote storage system for possible software upgrades.

5. The computer-implemented method of claim 1 wherein analyzing the telemetry data to identify one or more issues with the remote storage system includes:
analyzing one or more error codes of the remote storage system.

6. The computer-implemented method of claim 1 wherein the telemetry data includes one or more of usage data and system data.

7. A computer program product residing on a non-transitory computer readable medium having a plurality of instructions stored thereon which, when executed by a processor, cause the processor to perform operations comprising:
receiving telemetry data from a remote storage system;
analyzing the telemetry data to identify one or more issues with the remote storage system including analyzing one or more hardware components of the remote storage system for possible firmware upgrades and analyzing data associated with physical characteristics of one or more storage targets of the remote storage system;
identifying one or more failing storage targets based upon, at least in part, the analysis of the data associated with the physical characteristics of one or more storage targets of the remote storage system and pre-defined acceptable storage target physical characteristic data;
providing one or more solutions to the remote storage system based, at least in part, upon the one or more issues; and
automatically installing one or more firmware upgrades on the remote storage system in response to the one or more solutions provided to the remote storage system.

8. The computer program product of claim 7 further comprising instructions for: gathering the telemetry data on the remote storage system.

9. The computer program product of claim 7 wherein providing one or more solutions to the remote storage system includes one or more of:
installing one or more software upgrades on the remote storage system;
providing one or more recommendations to an administrator of the remote storage system; and
providing one or more incentives to the administrator of the remote storage system.

10. The computer program product of claim 7 wherein analyzing the telemetry data to identify one or more issues with the remote storage system includes:
analyzing one or more software components of the remote storage system for possible software upgrades.

11. The computer program product of claim 7 wherein analyzing the telemetry data to identify one or more issues with the remote storage system includes:
analyzing one or more error codes of the remote storage system.

12. The computer program product of claim 7 wherein the telemetry data includes one or more of usage data and system data.

13. A computing system including a processor and memory configured to perform operations comprising:
receiving telemetry data from a remote storage system;
analyzing the telemetry data to identify one or more issues with the remote storage system including analyzing one or more hardware components of the remote storage system for possible firmware upgrades and analyzing data associated with physical characteristics of one or more storage targets of the remote storage system;
identifying one or more failing storage targets based upon, at least in part, the analysis of the data associated with the physical characteristics of one or more storage targets of the remote storage system and pre-defined acceptable storage target physical characteristic data;
providing one or more solutions to the remote storage system based, at least in part, upon the one or more issues; and
automatically installing one or more firmware upgrades on the remote storage system in response to the one or more solutions provided to the remote storage system.

14. The computing system of claim 13 further configured to perform operations comprising:
gathering the telemetry data on the remote storage system.

15. The computing system of claim 13 wherein providing one or more solutions to the remote storage system includes one or more of:
installing one or more software upgrades on the remote storage system;
providing one or more recommendations to an administrator of the remote storage system; and
providing one or more incentives to the administrator of the remote storage system.

16. The computing system of claim 13 wherein analyzing the telemetry data to identify one or more issues with the remote storage system includes:
analyzing one or more software components of the remote storage system for possible software upgrades.

17. The computing system of claim 13 wherein analyzing the telemetry data to identify one or more issues with the remote storage system includes:
analyzing one or more error codes of the remote storage system.

18. The computing system of claim 13 wherein the telemetry data includes one or more of usage data and system data.

Assignees

• Emc Ip Holding Co Llc
• Emc Ip Holding Co Llc

Inventors

• Khokhar Muzhar
• Langley Charles S
• Tetreault Brian
• Jean Matthew

Classifications

• G06F11/0727

  in a storage system, e.g. in a DASD or network based storage system (drivers for digital recording or reproducing units G06F3/06; circuits for error detection or correction within digital recording or reproducing units G11B20/18; for distributed storage of data in networks, e.g. transport arrangements for network file system [NFS], storage area networks [SAN] or network attached storage [NAS], H04L67/1097) · CPC title

• G06F11/0751

  Error or fault detection not based on redundancy (power supply failures G06F1/30; network fault management H04L41/06) · CPC title

• G06F8/61 Primary

  Installation · CPC title

• G06F11/0709

  in a distributed system consisting of a plurality of standalone computer nodes, e.g. clusters, client-server systems · CPC title

• G06F8/65 Primary

  Updates (security arrangements therefor G06F21/57) · CPC title