Content dynamically targetted according to context

Patent metadata

Field	Value
Publication number	US-10074104-B2
Application number	US-201414199903-A
Country	US
Kind code	B2
Filing date	Mar 6, 2014
Priority date	Mar 6, 2014
Publication date	Sep 11, 2018
Grant date	Sep 11, 2018

Abstract

Tools (for example, systems, apparatuses, computer programs, methods, etc.) can be provided to improve content presentation. More particularly, content, such as help content, can be dynamically targeted to the user based on context information included in the content request.

First claim

What is claimed is:

1. A dynamic help content system including a screenshot capture apparatus, a content providing apparatus and an application providing apparatus, each of the screenshot capture apparatus, the content providing apparatus and the application providing apparatus including one or more processors and a non-transitory computer readable medium storing one or more programs of instructions executable by the processors, to cause the screenshot capture apparatus, the content providing apparatus and the application providing apparatus, in combination, to perform a process comprising the steps of:
(a) registering, by the screenshot capture apparatus, a plurality of screenshots, and registering, for at least one screenshot amongst the plurality of screenshots, as part of the registered screenshots, one or more show tags or hide tags associated with respective branded screenshot portions of the screenshot, each tag amongst the one or more show tags or hide tags including tag information indicating one or more tag conditions that are to be met before the tag is to be applied;
(b) providing, by the application providing apparatus, one or more application functions to application users, and in response to a help request from an application user, extracting context information, associated with the help request, and transmitting to the content providing apparatus a content request including the context information and requesting specified help content;
(c) generating, by the content providing apparatus based on the content request received from the application providing apparatus, a screenshot request including (i) an identifier of a specified help page corresponding to the specified content requested by the content request and (ii) a screenshot parameter corresponding to the context information, and transmitting the screenshot request to the screenshot capture apparatus;
(d) determining, by the screenshot capture apparatus in response to the screenshot request from the content providing apparatus, a requested screenshot, amongst the registered screenshots, and transmitting the requested screenshot to the content providing apparatus; and
(e) compiling, by the content providing apparatus in response to receiving the screenshot from the screenshot capture apparatus, a help page to be returned in response to the content request from the application providing apparatus, including determining when the received screenshot includes said tags, based on comparison of the content request and the tag information of the tags, whether the branded screenshot portions associated with the respective tags are to be included in the help page to be returned, wherein a branded screenshot portion associated with a show tag is included in the help page to be returned, when the comparison of the content request and the tag information indicates that the tag conditions of the show tag are met, and a branded screenshot portion associated with a hide tag is excluded from the help page to be returned, when the comparison of the content request and the tag information indicates that the tag conditions of the hide tag are met; and
(f) transmitting the help page to the application user in response to the help request.

2. The dynamic help content system of claim 1 , wherein the process further comprises:
registering, by the application providing apparatus, for each user amongst plural users branding information corresponding to the user, wherein the branding information is included in the content request transmitted to the content providing apparatus, and
the content providing apparatus causes said help page content to be branded based on the branding information.

3. The dynamic help content system of claim 2 , wherein the branding information registered by the application providing apparatus for the application user is independent from the branding information registered by the application providing apparatus for other users amongst the plural users.

4. The dynamic help content system of claim 2 , wherein the branding information registered by the application providing apparatus for the application user indicates a logo different from logos indicated by the branding information registered by the application providing apparatus for other users amongst the plural users.

5. The dynamic help content system of claim 2 , wherein the branding information registered by the application providing apparatus for the application user indicates a theme different from themes indicated by the branding information registered by the application providing apparatus for other users amongst the plural users.

6. The dynamic help content system of claim 1 , wherein the context information corresponds to an application page provided to the application user when the application user submitted the help request.

7. The dynamic help content system of claim 1 , wherein the screenshot parameter included in the screenshot request transmitted by the content providing apparatus includes a brand, and the screenshot transmitted by the screenshot capture apparatus in response to the screenshot request includes graphics corresponding to the brand and combined with the help page content identified by the identifier.

8. The dynamic help content system of claim 1 , wherein the screenshot parameter included in the screenshot request transmitted by the content providing apparatus includes a language or a locale, and the screenshot transmitted by the screenshot capture apparatus in response to the screenshot request includes text in the language or locale indicated in the screenshot parameter.

9. The dynamic help content system of claim 1 , wherein the screenshot parameter included in the screenshot request transmitted by the content providing apparatus includes a specified tag, and the screenshot transmitted by the screenshot capture apparatus in response to the screenshot request includes a portion of the help page that is tagged by show tags matching the specified tag and does not include portions of the help page that are tagged by tags that do not match the specified tag.

10. The dynamic help content system of claim 1 , wherein the screenshot parameter included in the screenshot request transmitted by the content providing apparatus includes a hide tag, and the screenshot transmitted by the screenshot capture apparatus in response to the screenshot request excludes a portion of the help page that is tagged by tags matching the hide tag.

11. The dynamic help content system according to claim 1 , wherein
the screenshot received by the content providing apparatus from the screenshot capture apparatus in response to the screenshot request includes a portion of the help page that is tagged by show-brand tags matching the specified tag in a case that the screenshot capture apparatus determines that the application user meets any of plural conditions associated with the show-brand tags and does not include portions of the help page that are tagged by the show-brand tags in a case that the application user satisfies none of the plural conditions associated with the show-brand tags without indicating to the application user that the portions of the help page that are tagged by the show-brand tags are omitted from the screenshot returned by the capture apparatus.

12. The dynamic help content system of claim 11 , wherein the screenshot parameter included in the screenshot request transmitted by the content providing apparatus includes a brand, and the screenshot transmitted by the screenshot capture apparatus in response to the screenshot request includes graphics corresponding to the brand and combined with the help page content identified by the identifier.

Assignees

• Brewer John
• Altenhof Long Cameron
• Ricoh Co Ltd

Inventors

• Brewer John
• Altenhof-Long Cameron

Classifications

• G06Q30/0256 Primary

  User search · CPC title

• G06F40/103

  Formatting, i.e. changing of presentation of documents (automatic justification G06F40/189; automatic line break hyphenation G06F40/191) · CPC title

• G06F9/453

  Help systems · CPC title

• G06F17/2247

  Physics · mapped topic

• G06F17/211

  Physics · mapped topic