Methods for determining localized outages and distributed signal verification of set-top boxes

Patent metadata

Field	Value
Publication number	US-10070124-B2
Application number	US-201715694382-A
Country	US
Kind code	B2
Filing date	Sep 1, 2017
Priority date	Jan 6, 2015
Publication date	Sep 4, 2018
Grant date	Sep 4, 2018

Abstract

Embodiments disclose systems and methods for testing and determining outages of communication systems. A server can receive signal-reception-related information from set-top boxes (STBs) in a particular geographical region, where a STB: receives signals having a predefined pattern, generates a comparison of the predefined pattern to reference patterns stored on the STB, generates the signal-reception-related information based on the comparison, and sends the signal-reception-related information. The server can determine an outage status for the particular geographical region based on the signal-reception-related information. The server can generate an output based on the outage status. The output is configured to provide information related to the outage status of the particular geographical region and information for possible responses related to the outage status. The server can send the output.

First claim

What is claimed is:

1. A method comprising:
receiving, by a server, signal-reception-related information provided by a plurality of set-top boxes, wherein one or more set-top boxes of the plurality of set-top boxes are located in a particular geographical region, and wherein the signal-reception-related information for a particular set-top box of the plurality of set-top boxes comprises location information;
determining, by the server, whether the particular set-top box is located in the particular geographical region based on the location information;
after determining that the particular set-top box is located in the particular geographical region:
determining, by the server, whether the particular set-top box is undergoing an outage based on the signal-reception-related information for the particular set-top box, and
in response to determining that the particular set-top box is undergoing an outage, incrementing, by the server, a number of down set-top boxes in the particular geographical region;

determining an outage status for the particular geographical region using the server, wherein the outage status is based on the number of down set-top boxes in the particular geographical region; and
determining, by the server for the particular geographical region, a testing rate having a first frequency for receiving the signal-reception-related information, wherein the testing rate is determined based on the outage status for the particular geographical region;
wherein the first frequency is different than a second frequency for receiving other signal-reception-related information for another geographical region in which one or more of the set-top boxes of the plurality of set-top boxes is located.

2. The method of claim 1 , wherein the determining the outage status for the particular geographical region comprises:
determining an outage-status value for the particular geographical region based on the signal-reception-related information provided by one or more set-top boxes located in the particular geographical region; and
after determining that the outage-status value exceeds a first threshold value, setting the outage status to degraded.

3. The method of claim 2 , wherein determining the outage status for the particular geographical region further comprises:
after determining that the outage-status value does not exceed the first threshold value and does exceed a second threshold value, setting the outage status to possibly degraded.

4. The method of claim 3 , wherein the determining the outage status for the particular geographical region further comprises:
after determining that the outage-status value does not exceed the first threshold value and does not exceed the second threshold value, setting the outage status to normal.

5. The method of claim 4 , further comprising determining one or more possible causes for an outage, wherein the one or more possible causes for the outage are selected from a group of: a meteorologically-related cause, a satellite-related cause, a terrestrial-network-related cause, a network-traffic-related cause, and a solar-radiation-related cause.

6. The method of claim 1 , wherein the receiving the signal-reception-related information comprises:
sending one or more requests for the signal-reception-related information to the one or more set-top boxes located in the particular geographical region at the testing rate for receiving signal-reception-related information.

7. The method of claim 6 , wherein the receiving the signal-reception-related information further comprises:
in response to the one or more requests for the signal-reception-related information, receiving one or more messages from the one or more set-top boxes within the particular geographical region, wherein the one or more messages include the signal-reception-related information.

8. The method of claim 1 , wherein the receiving the signal-reception-related information comprises:
sending the testing rate for receiving signal-reception-related information to a set-top box within the particular geographical region.

9. The method of claim 8 , wherein the receiving the signal-reception-related information further comprises:
receiving one or more messages from the set-top box within the particular geographical region at the testing rate for receiving signal-reception-related information, wherein the one or more messages include the signal-reception-related information.

10. The method of claim 1 , further comprising:
generating, by the server, an output, wherein the output provides: information related to the outage status of the particular geographical region, information for possible responses related to the outage status of the particular geographical region, or any combination thereof.

11. The method of claim 10 , wherein the output comprises: providing the output via a web site, providing the output via an e-mail, providing the output via a text message, providing the output via a voice message, or any combination thereof.

12. The method of claim 11 , wherein the providing the output via the voice message further comprises providing the output via a voice message to a telephone number of a telephone associated with a target set-top box located in the particular geographical region.

13. A server comprising:
a processor; and
a memory that stores computer-readable program instructions that, upon execution by the processor, cause the server to facilitate performance of operations, the operations comprising:
receiving signal-reception-related information provided by a plurality of set-top boxes, wherein one or more set-top boxes of the plurality of set-top boxes are located in a particular geographical region, wherein the signal-reception-related information for a particular set-top box of the plurality of set-top boxes comprises location information;
determining whether the particular set-top box is located in the particular geographical region based on the location information;
after determining that the particular set-top box is located in the particular geographical region:
determining whether the particular set-top box is undergoing an outage based on the signal-reception-related information for the particular set-top box, and
in response to determining that the particular set-top box is undergoing an outage, incrementing a number of down set-top boxes in the particular geographical region;

determining an outage status for the particular geographical region, wherein the outage status is based on the number of down set-top boxes in the particular geographical region; and
determining an enhanced testing rate for receiving the signal-reception-related information for the particular geographical region, wherein the enhanced testing rate is determined based on the outage status for the particular geographical region;
wherein the enhanced testing rate is more frequent than a standard testing rate for receiving other signal-reception-related information for another geographical region in which one or more of the set-top boxes of the plurality of set-top boxes is located.

14. The server of claim 13 , wherein the receiving the signal-reception-related information comprises:
transmitting one or more requests for the signal-reception-related information to the one or more set-top boxes located in the particular geographical region at the enhanced testing rate for receiving signal-reception-related information; and
in response to the one or more requests for the signal-reception-related information, receiving one or more messages from the one or more set-top boxes within the particular geographical region, wherein th

Assignees

• Directv Group Inc

Inventors

• Chin Kian-Vine
• Yee Woei-Shyang
• Huie Wesley W
• Talatinian Gerard V
• Yang Christopher
• Kim Heesoon E
• Greenwade Robert S

Classifications

• H04N21/6143

  involving transmission via a satellite · CPC title

• G06F11/30

  Monitoring · CPC title

• H04N17/004

  for digital television systems · CPC title

• H04N21/658

  Transmission by the client directed to the server · CPC title

• H04H20/12

  Arrangements for observation, testing or troubleshooting · CPC title