On-road vehicle service handling method

Patent metadata

Field	Value
Publication number	US-10032139-B2
Application number	US-201715698349-A
Country	US
Kind code	B2
Filing date	Sep 7, 2017
Priority date	Apr 28, 2016
Publication date	Jul 24, 2018
Grant date	Jul 24, 2018

Abstract

A computerized, on-road, vehicle service handling system involves, a motor vehicle having therewithin a global positioning system (GPS) navigation system, an on-board diagnostic (OBD) system, a display within the vehicle, non-transitory storage having stored therein payment information, and at least one processor. While a user is driving a vehicle between first and second locations, upon receiving a fault condition signal from the OBD system, the processor will; automatically identify, and transmit information, to multiple vehicle service locations within a limited distance radius of the path towards the second location, receive service responses, receive a selection by the user of at least two of the vehicle service locations and an order of preference thereof; send a service request with payment information to the first selected vehicle service location; and receive a communication from the first vehicle service location either accepting or rejecting the request.

First claim

What is claimed is:

1. A system for computerized on-road vehicle service handling, the system comprising:
a motor vehicle having therewithin
a global positioning system (GPS) navigation system,
an on-board diagnostic (OBD) system,
a display within the vehicle,
non-transitory storage having stored therein at least program instructions and payment information, and
at least one processor communicatively coupled to the GPS navigation system, the OBD system, the display, and the non-transitory storage, wherein the at least one processor executes program instructions, while the motor vehicle is traveling on a path between a first location and a second location according to directions provided by the GPS navigation system, and, in response to receipt of a fault condition signal from the OBD system within the vehicle indicating that service is urgently required for a part of the vehicle, the processor will
a) automatically identify multiple vehicle service locations that are within a limited distance radius of the path towards the second location and a current location of the vehicle on the path;
b) automatically transmit information to computer systems of the identified multiple vehicle service locations, the information identifying at least the make, model, and year, of the vehicle, the fault condition signal, and an individual estimated time of arrival at each of the multiple vehicle service locations based upon the current location and speed of travel;
c) receive, at the processor, individual service responses from the computer systems of at least a few of the vehicle service locations, each of the individual service responses
I) reflecting an ability of the respective service location to service the vehicle based upon the fault condition signal,
II) inherently representing that the service location has a present stock of any parts needed to provide the service,
III) including at least an estimate of a cost of parts and labor to service the part of the vehicle on an urgent basis, and
IV) including at least one appointment time after the estimated time of arrival during which the servicing of the part of the vehicle can be performed;

d) cause at least the estimate and at least one appointment time from each of the individual service responses to be displayed on the display for potential selection;
e) receive a selection of at least two of the displayed vehicle service locations and an ordered list of preference thereof;
f) in response to the selection, automatically access the non-transient storage within the vehicle and retrieve the payment information stored therein
g) as a first service request, reply to a first of the vehicle service locations in the ordered list by sending the retrieved payment information to a computer system of the first of the vehicle service locations in the ordering;
h) receive a communication from the first of the vehicle service locations in the ordered list either accepting or rejecting the first service request, and
i) if the first service request is accepted, automatically direct a driver of the vehicle, using the GPS navigation system, from the current location to the first of the vehicle service locations, and if the first service request is rejected, reply to a next of the vehicle service locations in the ordered list by sending the retrieved payment information to the computer system of the next of the vehicle service locations as a next service request.

Assignees

• IBM

Inventors

• Adderly Darryl M
• Jackson Jonathan W
• Jariwala Ajit
• Libow Eric B

Classifications

• G01S19/13

  Receivers · CPC title

• G06Q30/0639

  Locating goods or services, e.g. based on physical position of the goods or services within a shopping facility · CPC title

• G07C5/008

  communicating information to a remotely located station (transmission systems for measured values G08C) · CPC title

• G01C21/26

  specially adapted for navigation in a road network · CPC title

• G06Q10/20 Primary

  Administration of product repair or maintenance · CPC title