System and method for managing customer interactions for contact center based on agent proximity
US-10666804-B2 · May 26, 2020 · US
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Wellman Aaron patents
Wellman Aaron is listed as an inventor on 18 patents in our database. Major assignees and classification codes are summarized below.
| Metric | Value |
|---|---|
| Inventor | Wellman Aaron |
| Total patents | 18 |
| First publication | Jun 30, 2016 |
| Latest publication | May 26, 2020 |
Notable patents
Publications ranked by popularity score, then publication date.
Routing user communications to agents
US-10382626-B2 · Aug 13, 2019 · US
Pinning in an interactive media/voice response system
US-10225407-B2 · Mar 5, 2019 · US
System and method for managing customer interactions for contact center based on agent proximity
US-2018249012-A1 · Aug 30, 2018 · US
Custom grammars builder platform
US-10063701-B2 · Aug 28, 2018 · US
Social media feedback for routing user communications
US-10027618-B2 · Jul 17, 2018 · US
Pinning in an interactive media/voice response system
US-2018176378-A1 · Jun 21, 2018 · US
System and method for managing customer interactions for contact center based on agent proximity
US-9992341-B2 · Jun 5, 2018 · US
Routing user communications to agents
US-2018152560-A1 · May 31, 2018 · US
Pinning in an interactive media/voice response system
US-9900438-B1 · Feb 20, 2018 · US
Recent patents
Latest publications not already listed above.
Routing user communications to agents
US-9866692-B2 · Jan 9, 2018 · US
Social media feedback for routing user communications
US-2017317965-A1 · Nov 2, 2017 · US
Recording user communications
US-9742913-B2 · Aug 22, 2017 · US
Social media feedback for routing user communications
US-9712481-B2 · Jul 18, 2017 · US
Routing user communications to agents
US-9706050-B2 · Jul 11, 2017 · US
Routing user communications to agents
US-2017163807-A1 · Jun 8, 2017 · US
Routing user communications to agents
US-9571646-B2 · Feb 14, 2017 · US
System and method for managing customer interactions for contact center based on agent proximity
US-2016191712-A1 · Jun 30, 2016 · US
Major assignees
Companies most often associated with this inventor's publications.
| Assignee | Patents |
|---|---|
| Genesys Telecommunications Laboratories Inc | 17 |
| Angel Com Incorporated | 3 |
| Genesys Telecomm Lab Inc | 1 |
Top CPC classifications
Most common classification codes across this inventor's patents.
| CPC | Patents |
|---|---|
| H04M3/5232 | 10 |
| H04M2203/256 | 8 |
| H04M3/5166 | 7 |
| H04M3/5183 | 6 |
| H04M3/4936 | 6 |