System and method for managing customer interactions
US-10497003-B2 · Dec 3, 2019 · US
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Tolksdorf Juergen patents
Tolksdorf Juergen is listed as an inventor on 12 patents in our database. Major assignees and classification codes are summarized below.
| Metric | Value |
|---|---|
| Inventor | Tolksdorf Juergen |
| Total patents | 12 |
| First publication | Apr 7, 2015 |
| Latest publication | Dec 3, 2019 |
Notable patents
Publications ranked by popularity score, then publication date.
Contact center session preservation
US-10171665-B2 · Jan 1, 2019 · US
System and method for managing customer interactions
US-2018300732-A1 · Oct 18, 2018 · US
System and method for managing customer interactions
US-10007919-B2 · Jun 26, 2018 · US
Contact center recording service
US-9787836-B2 · Oct 10, 2017 · US
Contact center session preservation
US-2017118345-A1 · Apr 27, 2017 · US
Contact center recording service
US-2016366277-A1 · Dec 15, 2016 · US
Contact center session preservation
US-9485360-B2 · Nov 1, 2016 · US
Contact center recording service
US-9432509-B2 · Aug 30, 2016 · US
System and method for managing customer interactions
US-2016189164-A1 · Jun 30, 2016 · US
Recent patents
Latest publications not already listed above.
Contact center recording service
US-2015207934-A1 · Jul 23, 2015 · US
Contact center recording service
US-9001975-B2 · Apr 7, 2015 · US
Major assignees
Companies most often associated with this inventor's publications.
| Assignee | Patents |
|---|---|
| Genesys Telecommunications Laboratories Inc | 9 |
| Genesys Telecomm Lab Inc | 3 |
Top CPC classifications
Most common classification codes across this inventor's patents.
| CPC | Patents |
|---|---|
| H04M3/4936 | 5 |
| H04M3/527 | 5 |
| H04M3/5166 | 5 |
| H04M3/5307 | 5 |
| H04M3/493 | 5 |