System and method for managing customer interactions
US-10497003-B2 · Dec 3, 2019 · US
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Toerck Charlotte patents
Toerck Charlotte is listed as an inventor on 12 patents in our database. Major assignees and classification codes are summarized below.
| Metric | Value |
|---|---|
| Inventor | Toerck Charlotte |
| Total patents | 12 |
| First publication | Feb 4, 2016 |
| Latest publication | Dec 3, 2019 |
Notable patents
Publications ranked by popularity score, then publication date.
System and method for routing interactions for a contact center based on intelligent and dynamic routing considerations
US-10171669-B2 · Jan 1, 2019 · US
System and method for managing customer interactions
US-2018300732-A1 · Oct 18, 2018 · US
System and method for managing customer interactions
US-10007919-B2 · Jun 26, 2018 · US
System and method for routing interactions for a contact center based on intelligent and dynamic routing considerations
US-2018109680-A1 · Apr 19, 2018 · US
Adaptable business objective routing for a contact center
US-9848084-B2 · Dec 19, 2017 · US
System and method for case-based routing for a contact
US-9781270-B2 · Oct 3, 2017 · US
System and method for managing customer interactions
US-2016189164-A1 · Jun 30, 2016 · US
System and method for anticipatory dynamic customer segmentation for a contact center
US-9350867-B2 · May 24, 2016 · US
System and method for anticipatory dynamic customer segmentation for a contact center
US-2016036982-A1 · Feb 4, 2016 · US
Recent patents
Latest publications not already listed above.
System and method for case-based routing for a contact
US-2016036981-A1 · Feb 4, 2016 · US
Adaptable business objective routing for a contact center
US-2016036983-A1 · Feb 4, 2016 · US
Major assignees
Companies most often associated with this inventor's publications.
| Assignee | Patents |
|---|---|
| Genesys Telecommunications Laboratories Inc | 7 |
| Genesys Telecomm Lab Inc | 5 |
Top CPC classifications
Most common classification codes across this inventor's patents.
| CPC | Patents |
|---|---|
| H04M3/5233 | 8 |
| H04M2203/402 | 6 |
| G06Q30/016 | 4 |
| G06Q30/0281 | 4 |
| H04M2203/404 | 4 |