Generating data features from speech and sentiment analytics for enhanced predictive routing
US-2026073908-A1 · Mar 12, 2026 · US
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Munoz Emir patents
Munoz Emir is listed as an inventor on 11 patents in our database. Major assignees and classification codes are summarized below.
| Metric | Value |
|---|---|
| Inventor | Munoz Emir |
| Total patents | 11 |
| First publication | Oct 15, 2020 |
| Latest publication | Mar 12, 2026 |
Notable patents
Publications ranked by popularity score, then publication date.
Generating data features from speech and sentiment analytics for enhanced predictive routing
US-12499872-B2 · Dec 16, 2025 · US
Generating data features from speech and sentiment analytics for enhanced predictive routing
US-2025210034-A1 · Jun 26, 2025 · US
Systems and methods relating to mining conversation flows
US-2025200098-A1 · Jun 19, 2025 · US
Technologies for adaptive predictive routing in contact center systems
US-2025126208-A1 · Apr 17, 2025 · US
Technologies for adaptive predictive routing in contact center systems
US-12225159-B2 · Feb 11, 2025 · US
Technologies for adaptive predictive routing in contact center systems
US-2024259497-A1 · Aug 1, 2024 · US
Systems and methods relating to predictive routing and occupancy balancing
US-11778099-B2 · Oct 3, 2023 · US
System and method for customer journey event representation learning and outcome prediction using neural sequence models
US-11568305-B2 · Jan 31, 2023 · US
Systems and methods relating to predictive routing and occupancy balancing
US-2022360669-A1 · Nov 10, 2022 · US
Recent patents
Latest publications not already listed above.
Major assignees
Companies most often associated with this inventor's publications.
| Assignee | Patents |
|---|---|
| Genesys Cloud Services Inc | 9 |
| Genesys Telecommunications Laboratories Inc | 2 |
Top CPC classifications
Most common classification codes across this inventor's patents.
| CPC | Patents |
|---|---|
| H04M3/5233 | 8 |
| H04M3/5238 | 5 |
| H04M2203/402 | 5 |
| G06F40/35 | 4 |
| H04M2201/40 | 4 |