Technologies for incorporating an augmented voice communication into a communication routing configuration
US-11765269-B2 · Sep 19, 2023 · US
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Kumar Praphul patents
Kumar Praphul is listed as an inventor on 48 patents in our database. Major assignees and classification codes are summarized below.
| Metric | Value |
|---|---|
| Inventor | Kumar Praphul |
| Total patents | 48 |
| First publication | Dec 3, 2015 |
| Latest publication | Sep 19, 2023 |
Notable patents
Publications ranked by popularity score, then publication date.
Technologies for incorporating an augmented voice communication into a communication routing configuration
US-2022103685-A1 · Mar 31, 2022 · US
Technologies for incorporating an augmented voice communication into a communication routing configuration
US-11228682-B2 · Jan 18, 2022 · US
Technologies for incorporating an augmented voice communication into a communication routing configuration
US-2021203782-A1 · Jul 1, 2021 · US
System and method for managing customer interactions for contact center based on agent proximity
US-10666804-B2 · May 26, 2020 · US
System and method for managing interaction flow for contact centers
US-10484539-B2 · Nov 19, 2019 · US
Routing user communications to agents
US-10382626-B2 · Aug 13, 2019 · US
Application builder platform
US-10359923-B2 · Jul 23, 2019 · US
System and method for data management and task routing based on data tagging
US-10346635-B2 · Jul 9, 2019 · US
Visual interactive voice response system
US-10270908-B2 · Apr 23, 2019 · US
Recent patents
Latest publications not already listed above.
System and method for managing multiple interactions
US-10222933-B2 · Mar 5, 2019 · US
Pinning in an interactive media/voice response system
US-10225407-B2 · Mar 5, 2019 · US
System and method for managing customer interactions for contact center based on agent proximity
US-2018249012-A1 · Aug 30, 2018 · US
Custom grammars builder platform
US-10063701-B2 · Aug 28, 2018 · US
Social media feedback for routing user communications
US-10027618-B2 · Jul 17, 2018 · US
Call center builder platform
US-10015315-B2 · Jul 3, 2018 · US
Multi-channel delivery platform
US-10009463-B2 · Jun 26, 2018 · US
Pinning in an interactive media/voice response system
US-2018176378-A1 · Jun 21, 2018 · US
System and method for managing customer interactions for contact center based on agent proximity
US-9992341-B2 · Jun 5, 2018 · US
Routing user communications to agents
US-2018152560-A1 · May 31, 2018 · US
Recording user communications
US-2018146093-A1 · May 24, 2018 · US
Pinning in an interactive media/voice response system
US-9900438-B1 · Feb 20, 2018 · US
Routing user communications to agents
US-9866692-B2 · Jan 9, 2018 · US
Recording user communications
US-9860379-B2 · Jan 2, 2018 · US
System and Method for Data Management and Task Routing Based on Data Tagging
US-2017344754-A1 · Nov 30, 2017 · US
Display screen with graphical user interface
US-D802613-S · Nov 14, 2017 · US
Social media feedback for routing user communications
US-2017317965-A1 · Nov 2, 2017 · US
Recording user communications
US-9742913-B2 · Aug 22, 2017 · US
Social media feedback for routing user communications
US-9712481-B2 · Jul 18, 2017 · US
Routing user communications to agents
US-9706050-B2 · Jul 11, 2017 · US
Major assignees
Companies most often associated with this inventor's publications.
| Assignee | Patents |
|---|---|
| Genesys Telecommunications Laboratories Inc | 42 |
| Genesys Telecomm Lab Inc | 5 |
| Angel Com Incorporated | 5 |
| Genesys Cloud Services Inc | 1 |
Top CPC classifications
Most common classification codes across this inventor's patents.
| CPC | Patents |
|---|---|
| H04M3/5166 | 26 |
| H04M3/5232 | 19 |
| H04M3/5191 | 18 |
| H04M3/5175 | 16 |
| H04M3/5183 | 15 |