Systems and methods relating to routing incoming interactions in a contact center
US-11968329-B2 · Apr 23, 2024 · US
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Kassel Robert patents
Kassel Robert is listed as an inventor on 8 patents in our database. Major assignees and classification codes are summarized below.
| Metric | Value |
|---|---|
| Inventor | Kassel Robert |
| Total patents | 8 |
| First publication | Jun 30, 2016 |
| Latest publication | Apr 23, 2024 |
Notable patents
Publications ranked by popularity score, then publication date.
Systems and methods relating to managing cross-channel interactions in contact centers
US-2023188646-A1 · Jun 15, 2023 · US
Systems and methods relating to managing cross-channel interactions in contact centers
US-11659089-B1 · May 23, 2023 · US
Systems and methods relating to routing incoming interactions in a contact center
US-2023085756-A1 · Mar 23, 2023 · US
System and method for managing customer interactions
US-10497003-B2 · Dec 3, 2019 · US
System and method for managing customer interactions
US-2018300732-A1 · Oct 18, 2018 · US
System and method for managing customer interactions
US-10007919-B2 · Jun 26, 2018 · US
System and method for managing customer interactions
US-2016189164-A1 · Jun 30, 2016 · US
Recent patents
Latest publications not already listed above.
No data yet.
Major assignees
Companies most often associated with this inventor's publications.
| Assignee | Patents |
|---|---|
| Genesys Cloud Services Inc | 4 |
| Genesys Telecommunications Laboratories Inc | 3 |
| Genesys Telecomm Lab Inc | 1 |
Top CPC classifications
Most common classification codes across this inventor's patents.
| CPC | Patents |
|---|---|
| G06Q30/016 | 4 |
| H04M3/5191 | 2 |
| H04M2203/558 | 2 |
| H04M3/42068 | 2 |
| H04M3/58 | 2 |