Customer care topic coverage determination and coaching
US-2025021988-A1 · Jan 16, 2025 · US
This page is not indexed by search engines while we improve data quality.
Ellison James patents
Ellison James is listed as an inventor on 27 patents in our database. Major assignees and classification codes are summarized below.
| Metric | Value |
|---|---|
| Inventor | Ellison James |
| Total patents | 27 |
| First publication | Nov 17, 2016 |
| Latest publication | Jan 16, 2025 |
Notable patents
Publications ranked by popularity score, then publication date.
Customer care topic coverage determination and coaching
US-12131334-B2 · Oct 29, 2024 · US
Assistance for customer service agents
US-12112338-B2 · Oct 8, 2024 · US
Assistance for customer service agents
US-12079821-B2 · Sep 3, 2024 · US
Coach-assist controller for customer service representative (CSR) interactions
US-11900300-B2 · Feb 13, 2024 · US
Predicting and resolving issues within a telecommunication network
US-11831534-B2 · Nov 28, 2023 · US
Voice control and telecommunications service integration
US-11671826-B2 · Jun 6, 2023 · US
Predicting and resolving issues within a telecommunication network
US-2023164056-A1 · May 25, 2023 · US
Predicting and resolving issues within a telecommunication network
US-11595288-B2 · Feb 28, 2023 · US
Customer care topic coverage determination and coaching
US-2023011434-A1 · Jan 12, 2023 · US
Recent patents
Latest publications not already listed above.
Real-time integration of machine intelligence into client messaging platforms
US-11528240-B2 · Dec 13, 2022 · US
Real-time integration of machine intelligence into client messaging platforms
US-2021409360-A1 · Dec 30, 2021 · US
Predicting and resolving issues within a telecommunication network
US-2021399972-A1 · Dec 23, 2021 · US
Coach-Assist Controller for Customer Service Representative (CSR) Interactions
US-2021390491-A1 · Dec 16, 2021 · US
Assistance for customer service agents
US-2021350385-A1 · Nov 11, 2021 · US
Assistance for customer service agents
US-2021350384-A1 · Nov 11, 2021 · US
Real-time integration of machine intelligence into client messaging platforms
US-11153236-B2 · Oct 19, 2021 · US
Authorization and termination of the binding of social account interactions to a master agnostic identity
US-2021233120-A1 · Jul 29, 2021 · US
Voice control and telecommunications service integration
US-2020351659-A1 · Nov 5, 2020 · US
Voice control and telecommunications service integration
US-10771969-B2 · Sep 8, 2020 · US
Predictive service for smart routing
US-10715670-B2 · Jul 14, 2020 · US
Predictive service for smart routing
US-2020162614-A1 · May 21, 2020 · US
Orthogonal dataset artificial intelligence techniques to improve customer service
US-2020074476-A1 · Mar 5, 2020 · US
Real-time integration of machine intelligence into client messaging platforms
US-2018183740-A1 · Jun 28, 2018 · US
Voice control and telecommunications service integration
US-2018014189-A1 · Jan 11, 2018 · US
Authorization and termination of the binding of social account interactions to a master agnostic identity
US-2016335679-A1 · Nov 17, 2016 · US
Binding social account interactions to a master agnostic identity
US-2016335675-A1 · Nov 17, 2016 · US
Major assignees
Companies most often associated with this inventor's publications.
| Assignee | Patents |
|---|---|
| T Mobile Usa Inc | 27 |
Top CPC classifications
Most common classification codes across this inventor's patents.
| CPC | Patents |
|---|---|
| G06N20/00 | 8 |
| G06Q30/016 | 8 |
| H04W12/63 | 7 |
| H04L63/102 | 7 |
| H04W12/06 | 7 |