Tag-based performance framework for contact center
US-10839322-B2 · Nov 17, 2020 · US
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Eisner Josef Eric patents
Eisner Josef Eric is listed as an inventor on 15 patents in our database. Major assignees and classification codes are summarized below.
| Metric | Value |
|---|---|
| Inventor | Eisner Josef Eric |
| Total patents | 15 |
| First publication | Aug 25, 2016 |
| Latest publication | Nov 17, 2020 |
Notable patents
Publications ranked by popularity score, then publication date.
System and method for contact center communications
US-10701206-B2 · Jun 30, 2020 · US
System and method for preventing attacks in communications
US-10382475-B2 · Aug 13, 2019 · US
System and method for making engagement offers based on observed navigation path
US-10373171-B2 · Aug 6, 2019 · US
Proactive knowledge offering system and method
US-10127321-B2 · Nov 13, 2018 · US
System and method for anticipating and preloading data in a customer contact center
US-10033868-B2 · Jul 24, 2018 · US
System and method for anticipating user interaction in a customer contact center
US-9992338-B2 · Jun 5, 2018 · US
System and method for anticipating user interaction in a customer contact center
US-2018063328-A1 · Mar 1, 2018 · US
System and method for anticipating and preloading data in a customer contact center
US-2018063327-A1 · Mar 1, 2018 · US
Tag-based performance framework for contact center
US-2018053125-A1 · Feb 22, 2018 · US
Recent patents
Latest publications not already listed above.
System and method for preventing attacks in communications
US-2018007081-A1 · Jan 4, 2018 · US
System and method for contact center communications
US-2018004375-A1 · Jan 4, 2018 · US
Tag-based performance framework for contact center
US-9805320-B2 · Oct 31, 2017 · US
System and method for making engagement offers based on observed navigation path
US-2016247165-A1 · Aug 25, 2016 · US
Proactive knowledge offers
US-2016246885-A1 · Aug 25, 2016 · US
Major assignees
Companies most often associated with this inventor's publications.
| Assignee | Patents |
|---|---|
| Genesys Telecommunications Laboratories Inc | 15 |
| Alcatel Lucent Usa Inc | 2 |
| Nokia America Corp | 1 |
| Pattabhiraman Ramesh V | 1 |
| Ryabchun Andriy Vladimirovich | 1 |
Top CPC classifications
Most common classification codes across this inventor's patents.
| CPC | Patents |
|---|---|
| H04M3/5133 | 6 |
| H04M3/5183 | 4 |
| H04M3/5175 | 4 |
| H04M2203/556 | 4 |
| H04M7/0024 | 4 |