System and method for site aware routing for callback
US-10708428-B2 · Jul 7, 2020 · US
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Duclos Gregory patents
Duclos Gregory is listed as an inventor on 11 patents in our database. Major assignees and classification codes are summarized below.
| Metric | Value |
|---|---|
| Inventor | Duclos Gregory |
| Total patents | 11 |
| First publication | Apr 20, 2017 |
| Latest publication | Jul 7, 2020 |
Notable patents
Publications ranked by popularity score, then publication date.
System and method for site aware routing for callback
US-2018278749-A1 · Sep 27, 2018 · US
System and method for site aware routing for callback
US-9986096-B2 · May 29, 2018 · US
System and method for site aware routing for callback
US-2018054525-A1 · Feb 22, 2018 · US
Optimized routing of interactions to contact center agents based on forecast agent availability and customer patience
US-9723151-B2 · Aug 1, 2017 · US
System and method for generating a network of contact center agents and customers for optimized routing of interactions
US-9716792-B2 · Jul 25, 2017 · US
Optimized routing of interactions to contact center agents based on machine learning
US-9635181-B1 · Apr 25, 2017 · US
Optimized routing of interactions to contact center agents based on agent preferences
US-2017111503-A1 · Apr 20, 2017 · US
Optimized routing of interactions to contact center agents based on machine learning
US-2017111509-A1 · Apr 20, 2017 · US
System and method for generating a network of contact center agents and customers for optimized routing of interactions
US-2017111505-A1 · Apr 20, 2017 · US
Recent patents
Latest publications not already listed above.
Major assignees
Companies most often associated with this inventor's publications.
| Assignee | Patents |
|---|---|
| Genesys Telecommunications Laboratories Inc | 11 |
Top CPC classifications
Most common classification codes across this inventor's patents.
| CPC | Patents |
|---|---|
| H04M3/5232 | 8 |
| H04M3/5233 | 7 |
| H04M3/5175 | 5 |
| H04M3/5238 | 4 |
| H04M2203/40 | 4 |