Technologies for contact center agent incentivization via automated gamification
US-12418615-B2 · Sep 16, 2025 · US
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Bell Cliff patents
Bell Cliff is listed as an inventor on 27 patents in our database. Major assignees and classification codes are summarized below.
| Metric | Value |
|---|---|
| Inventor | Bell Cliff |
| Total patents | 27 |
| First publication | Jun 23, 2016 |
| Latest publication | Sep 16, 2025 |
Notable patents
Publications ranked by popularity score, then publication date.
Technologies for facilitating near real-time communication between a user device and a back-office device
US-12346852-B2 · Jul 1, 2025 · US
Technologies for cloud-based analysis and optimization of in-person attendant interactions
US-2024428154-A1 · Dec 26, 2024 · US
Technologies for contact center agent incentivization via automated gamification
US-2024422262-A1 · Dec 19, 2024 · US
Real-time agent assist
US-12095949-B2 · Sep 17, 2024 · US
Technologies for facilitating near real-time communication between a user device and a back-office device
US-2024211827-A1 · Jun 27, 2024 · US
Utilizing conversational artificial intelligence to train agents
US-11893904-B2 · Feb 6, 2024 · US
Real-time agent assist
US-2023208971-A1 · Jun 29, 2023 · US
Utilizing conversational artificial intelligence to train agents
US-2023080724-A1 · Mar 16, 2023 · US
System and method for re-authentication of asynchronous messaging
US-11063943-B2 · Jul 13, 2021 · US
Recent patents
Latest publications not already listed above.
Systems and methods relating to chat interfaces
US-10645225-B1 · May 5, 2020 · US
System and method for identity authentication
US-10313341-B2 · Jun 4, 2019 · US
System and method for re-authentication of asynchronous messaging
US-2019141039-A1 · May 9, 2019 · US
System and method for dynamic call diversion
US-10171672-B2 · Jan 1, 2019 · US
System and method for marketing attribution in an enterprise
US-10152727-B2 · Dec 11, 2018 · US
System and method for identity authentication
US-2018227289-A1 · Aug 9, 2018 · US
System and method for dynamic call diversion
US-2018159983-A1 · Jun 7, 2018 · US
System and method for identity authentication
US-9961076-B2 · May 1, 2018 · US
System and method for dynamic call diversion
US-9888122-B2 · Feb 6, 2018 · US
System and method for analysis and correlation of scoring and customer satisfaction
US-9723145-B2 · Aug 1, 2017 · US
System and method for marketing attribution in an enterprise
US-2017140420-A1 · May 18, 2017 · US
System and method for dynamic call diversion
US-2017034353-A1 · Feb 2, 2017 · US
System and method for analysis and correlation of scoring and customer satisfaction
US-2016352900-A1 · Dec 1, 2016 · US
System and method for identity authentication
US-2016337403-A1 · Nov 17, 2016 · US
System and method for marketing attribution in an enterprise
US-9491294-B2 · Nov 8, 2016 · US
System and method for impression purchase based on skilled agent
US-2016180381-A1 · Jun 23, 2016 · US
System and method for marketing attribution in an enterprise
US-2016182720-A1 · Jun 23, 2016 · US
Major assignees
Companies most often associated with this inventor's publications.
| Assignee | Patents |
|---|---|
| Genesys Telecommunications Laboratories Inc | 16 |
| Genesys Cloud Services Inc | 9 |
| Genesys Telecomm Lab Inc | 2 |
| Genesys Telecommunications Laboratoreis Inc | 1 |
Top CPC classifications
Most common classification codes across this inventor's patents.
| CPC | Patents |
|---|---|
| H04W12/06 | 9 |
| H04M3/5191 | 8 |
| H04M3/5183 | 7 |
| H04M3/5166 | 6 |
| H04L63/083 | 6 |