Analysis of customer interaction metrics from digital voice data in a data-communication server system
US-2026089263-A1 · Mar 26, 2026 · US
Rerouting calls between call centers
Rerouting calls between call centers · Cooperative Patent Classification (CPC)
Electric circuits, power, telecommunications, and semiconductors.
Related technology areas
Mapped technology topics for this CPC code.
| Metric | Value |
|---|---|
| CPC code | H04M2203/406 |
| Official title | Rerouting calls between call centers |
| Display label | Rerouting calls between call centers |
| Total patents | 33 |
Filing trend
Year-over-year patent counts classified under this CPC code.
Filing activity over the last five years is stable.
| Year | Patents |
|---|---|
| 2015 | 3 |
| 2016 | 6 |
| 2017 | 4 |
| 2018 | 3 |
| 2019 | 3 |
| 2020 | 4 |
| 2021 | 2 |
| 2022 | 1 |
| 2023 | 2 |
| 2024 | 1 |
| 2025 | 2 |
| 2026 | 2 |
Representative patents
Representative publications under this CPC code from precomputed stats, or recent filings when stats are unavailable.
Routing of calls based on analysis of digital voice data in a data-communications server system
US-12537900-B1 · Jan 27, 2026 · US
Analysis of customer interaction metrics from digital voice data in a data-communication server system
US-12489847-B1 · Dec 2, 2025 · US
Call center data transfer system
US-12335439-B1 · Jun 17, 2025 · US
Analysis of digital voice data in a data-communication server system
US-11948577-B1 · Apr 2, 2024 · US
Analysis of customer interaction metrics from digital voice data in a data-communication server system
US-11843719-B1 · Dec 12, 2023 · US
System and method for providing personalized context
US-11689662-B2 · Jun 27, 2023 · US
System and method for providing personalized context
US-2022141337-A1 · May 5, 2022 · US
Video call routing and management based on artificial intelligence determined facial emotion
US-11102353-B2 · Aug 24, 2021 · US
Routing of calls based on analysis of digital voice data in a data-communications server system
US-10992813-B1 · Apr 27, 2021 · US
Routing of communication sessions when a contact center queue becomes overloaded
US-2020412876-A1 · Dec 31, 2020 · US
Video call routing and management based on artificial intelligence determined facial emotion
US-2020358900-A1 · Nov 12, 2020 · US
Cognitive resource selection
US-10778728-B2 · Sep 15, 2020 · US
Routing of calls based on analysis of digital voice data in a data-communications server system
US-10735592-B1 · Aug 4, 2020 · US
System and method for transmitting signaling and media from a hybrid contact center operations environment
US-2019208061-A1 · Jul 4, 2019 · US
System and method for transmitting signaling and media from a hybrid contact center operations environment
US-10277741-B2 · Apr 30, 2019 · US
Call center A2P-P2P message routing conversion
US-10187761-B2 · Jan 22, 2019 · US
Dynamic management and redistribution of contact center media traffic
US-10079938-B2 · Sep 18, 2018 · US
Cognitive resource selection
US-2018159903-A1 · Jun 7, 2018 · US
System and method for monitoring progress of automated chat conversations
US-9866693-B2 · Jan 9, 2018 · US
Frequently asked questions
Answers are generated from the same data shown on this page.
- What is CPC H04M2203/406?
- CPC H04M2203/406 is the Cooperative Patent Classification code for “Rerouting calls between call centers.”
- How many patents are filed under CPC H04M2203/406 (Rerouting calls between call centers)?
- Our database includes 33 publications tagged with this CPC code.
- Is patent activity under CPC H04M2203/406 growing?
- Publication counts under this code: 1 in 2024 vs 2 in 2025 (latest complete years).