Expediting a support call based on preceding electronic activity
US-2024340377-A1 · Oct 10, 2024 · US
Service processing based on information specified by a party before or during a call, e.g. information, tone or routing selection
Service processing based on information specified by a party before or during a call, e.g. information, tone or routing selection · Cooperative Patent Classification (CPC)
Electric circuits, power, telecommunications, and semiconductors.
Related technology areas
Mapped technology topics for this CPC code.
| Metric | Value |
|---|---|
| CPC code | H04M2203/2011 |
| Official title | Service processing based on information specified by a party before or during a call, e.g. information, tone or routing selection |
| Display label | Service processing based on information specified by a party before or during a call, e.g. information, tone or routing selection |
| Total patents | 186 |
Filing trend
Year-over-year patent counts classified under this CPC code.
Filing activity over the last five years is rapidly declining.
| Year | Patents |
|---|---|
| 2015 | 29 |
| 2016 | 28 |
| 2017 | 21 |
| 2018 | 21 |
| 2019 | 12 |
| 2020 | 17 |
| 2021 | 10 |
| 2022 | 17 |
| 2023 | 16 |
| 2024 | 9 |
| 2025 | 3 |
| 2026 | 3 |
Representative patents
Representative publications under this CPC code from precomputed stats, or recent filings when stats are unavailable.
Method and apparatus for providing an enhanced text messaging service
US-2017245126-A1 · Aug 24, 2017 · US
Communication system with service selection by dialling
US-2017195483-A1 · Jul 6, 2017 · US
Devices, systems and methods for mobile custom response
US-9525984-B2 · Dec 20, 2016 · US
Adding call context to a missed call notification
US-2016344865-A1 · Nov 24, 2016 · US
Communications techniques
US-2016344863-A1 · Nov 24, 2016 · US
Methods and apparatus to audibly provide messages in a mobile device
US-2016316060-A1 · Oct 27, 2016 · US
Method and apparatus for intelligent routing of instant messaging presence protocol (IMPP) events among a group of customer service representatives
US-RE46174-E · Oct 4, 2016 · US
Dynamic Voicemail Receptionist System
US-2016269558-A1 · Sep 15, 2016 · US
Intelligent communication disconnect
US-2016261739-A1 · Sep 8, 2016 · US
Intelligent communication disconnect
US-9438725-B1 · Sep 6, 2016 · US
System and method for managing a dynamic call flow during automated call processing
US-9438734-B2 · Sep 6, 2016 · US
Systems and methods for location based call routing
US-9426293-B1 · Aug 23, 2016 · US
Systems and methods for providing selectable options to a calling party on-hold
US-9420092-B2 · Aug 16, 2016 · US
Method and system for communicating and displaying data with a voice call
US-2016234381-A1 · Aug 11, 2016 · US
Methods and apparatus to audibly provide messages in a mobile device
US-9386156-B2 · Jul 5, 2016 · US
Method and system of providing context aware announcements
US-2016165047-A1 · Jun 9, 2016 · US
Dynamic voicemail receptionist system
US-9350842-B2 · May 24, 2016 · US
Dynamic voicemail receptionist system
US-9350843-B2 · May 24, 2016 · US
Method and apparatus for optimizing response time to events in queue
US-2016134754-A1 · May 12, 2016 · US
Frequently asked questions
Answers are generated from the same data shown on this page.
- What is CPC H04M2203/2011?
- CPC H04M2203/2011 is the Cooperative Patent Classification code for “Service processing based on information specified by a party before or during a call, e.g. information, tone or routing selection.”
- How many patents are filed under CPC H04M2203/2011 (Service processing based on information specified by a party before or during a call, e.g. information, tone or routing selection)?
- Our database includes 186 publications tagged with this CPC code.
- Is patent activity under CPC H04M2203/2011 growing?
- Publication counts under this code: 9 in 2024 vs 3 in 2025 (latest complete years).