Agent skill promotion and demotion based on contact center state
US-9118765-B2 · Aug 25, 2015 · US
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Kohler Joylee patents in 2015
Kohler Joylee was listed as an assignee on 3 patent publications in 2015.
| Metric | Value |
|---|---|
| Company | Kohler Joylee |
| Year | 2015 |
| Patents | 3 |
Patents
Representative publications for Kohler Joylee in 2015.
Adjustment of contact routing decisions to reward agent behavior
US-9100480-B2 · Aug 4, 2015 · US
Contact center service monitoring and correcting
US-8938063-B1 · Jan 20, 2015 · US
Top CPC classifications
Most common classification codes for Kohler Joylee in 2015.
| CPC | Patents |
|---|---|
| H04M3/5175 | 2 |
| G06Q10/06398 | 1 |
| H04M2203/401 | 1 |
| H04M2203/402 | 1 |
| H04M2203/403 | 1 |
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